BIMO TRISTIANTO BATHORO
CRM Campaign Process Specialist
Kota Tangerang Selatan
Summary
Highly adaptable professional with strong communication and analytical skills, experienced in customer-focused environments and proficient in CRM tools. Focused on optimizing work processes for efficiency and productivity, with a commitment to delivering outstanding results. Seeking to transition into a new field, leveraging quick adaptability and critical thinking to tackle challenges and contribute to a dynamic team.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
CRM Campaign Process Specialist
Home Credit Indonesia
01.2024 - Current
- Controlled and developed customized reports to enhance budget tracking.
- Actively contributed to company growth by leveraging insights from customer data within the CRM system for strategic decision making.
- Campaign Executions
- Collaborate with diverse internal teams, sales and operations departments to streamline processes.
- Provide new channels communication
- Automated Campaign Processing
Business Development Lead
OY! Indonesia
06.2023 - 12.2023
- On boarding new clients/potential clients
- Develop business needs from clients
- Reporting Team Responsibilities
- Initiating new strategy of sales
- Collaborate with marketing team to collect new potential clients
SMBI Sales Operation and Analyst Lead
OY! Indonesia
03.2022 - 06.2023
- Tracking Sales Performance for Each Sales Executive/Business Development
- Increased sales efficiency by streamlining data analysis and reporting processes.
- Improved forecasting accuracy by analyzing historical sales data and identifying patterns for future projections.
- Backtrack performance analysis
- Manage Sales Support Team
SMBI Sales Analyst
OY! Indonesia
12.2021 - 03.2022
- Tracking Sales Performance for Each Sales Executive/Business Development
- Increased sales efficiency by streamlining data analysis and reporting processes.
- Improved forecasting accuracy by analyzing historical sales data and identifying patterns for future projections.
JFS Funding Analyst
Home Credit Indonesia
08.2021 - 12.2021
- Solving issue transaction with Bank partners
- Tracking performance by weekly basis for the transactions with Bank partners
- Maintain data confirmation from Bank partners.
CRM Campaign Process Analyst
Home Credit Indonesia
09.2018 - 08.2021
- Maintain data to provide the daily call list to operators for reaching out to customers and offering products.
- Serve as a tester for developing tools that will be used in the campaign process.
- Maintain and develop the logic for non-verbal communication campaigns using email, push notifications in mobile applications, and SMS channels.
- Coordinate & Execute marketing campaign, including development, analysis and reporting.
- Build marketing automation efforts from start to finish, including targeting, list creation, and deployment.
Entrepreneur
Dialogue Vape House
11.2016 - 04.2018
- Starting my Business While Still in College.
- Make the Business Plan and the Budget.
- Conduct Recruitment and Make Financial Arrangement.
- Review the Report of Production in Relationship with Sales.
- Decision maker to Make the Purchase of Important Inventory.
- Take Advantage of the Social Media.
- Live Advertising Events.
- Publicity Media to Promote Products or Services.
Education
Bachelor Degree - Business Management
Pembangunan Nasional Yogyakarta University
05.2012 - 01.2018
Skills
- Microsoft Excel
- Oracle SQL
- SAS Data Integration Studio
- CleverTap
- NetCore Smartech
Performance tracking
CRM software proficiency
Campaign management
Client retention strategies
Customer segmentation
Process improvement
Sales strategy development
Timeline
CRM Campaign Process Specialist
Home Credit Indonesia
01.2024 - Current
Business Development Lead
OY! Indonesia
06.2023 - 12.2023
SMBI Sales Operation and Analyst Lead
OY! Indonesia
03.2022 - 06.2023
SMBI Sales Analyst
OY! Indonesia
12.2021 - 03.2022
JFS Funding Analyst
Home Credit Indonesia
08.2021 - 12.2021
CRM Campaign Process Analyst
Home Credit Indonesia
09.2018 - 08.2021
Entrepreneur
Dialogue Vape House
11.2016 - 04.2018
Bachelor Degree - Business Management
Pembangunan Nasional Yogyakarta University
05.2012 - 01.2018
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