Bina Aprilita
Customer Service Representative
South Tangerang
Summary
Graduated from Management Major and experienced in Customer Representative for 10 years and experienced as a Tech Recruiter Internship. My previous working experience has taught me to be an individual who's active in listening, solving problems and have an agile mindset in any situation. Now I am excited to begin looking for opportunities to be a part of environment that allows me to apply my acquiered knowledge to its fullest and to further develop my technical and managerial skills.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work History
Intern Recruiter
PT. Barito Integra Teknologi
06.2023 - 12.2023
- Handled the end-to-end recruitment process from Sourcing, HR Interview, until Background Checking
- Actively hiring for tech talents such as Quality Assurance, Technical Project Manager, Product Owner, Front & Back End Developer, etc (Full-Time & Freelance)
- Managed the internal database regarding talent pool, manpower fulfillment, and other administrative tasks
- Collaborated with Technical Lead and PMO regarding manpower fulfillment
Customer Service Representative
PT. Bank Rakyat Indonesia
Purwokerto, Indonesia
04.2013 - 04.2023
- Handle complaints and resolve issues to ensure customer satisfaction
- Upsell or cross-sell products and services
- Maintain knowledge of current promotions and sales
- Process transactions accurately using cash registers system
- Escalate issues to supervisors or management when necessary
Education
Bachelor's Degree - Economics
Universitas Diponegoro
09.2008 - 08.2012
Skills
Fast Learner
Computer Skills
Problem Solving
Time Management
Product Knowledge
Multitasking and organization
Communication
Patience
Emphaty
Talent Sourching
Data Management
Interviewing
Accomplishments
Received the Star Frontliner award in August 2022 for providing the best service to customers.
Timeline
Intern Recruiter
PT. Barito Integra Teknologi
06.2023 - 12.2023
Customer Service Representative
PT. Bank Rakyat Indonesia
04.2013 - 04.2023
Bachelor's Degree - Economics
Universitas Diponegoro
09.2008 - 08.2012