Bina Aprilita
Customer Service Representative
South Tangerang
Summary
Graduated from Management Major and experienced in Customer Representative for 10 years and experienced as a Tech Recruiter Internship. My previous working experience has taught me to be an individual who's active in listening, solving problems and have an agile mindset in any situation. Now I am excited to begin looking for opportunities to be a part of environment that allows me to apply my acquiered knowledge to its fullest and to further develop my technical and managerial skills.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work History
Intern Recruiter
PT. Barito Integra Teknologi
06.2023 - 12.2023
- Handled the end-to-end recruitment process from Sourcing, HR Interview, until Background Checking
- Actively hiring for tech talents such as Quality Assurance, Technical Project Manager, Product Owner, Front & Back End Developer, etc (Full-Time & Freelance)
- Managed the internal database regarding talent pool, manpower fulfillment, and other administrative tasks
- Collaborated with Technical Lead and PMO regarding manpower fulfillment
Customer Service Representative
PT. Bank Rakyat Indonesia
04.2013 - 04.2023
- Handle complaints and resolve issues to ensure customer satisfaction
- Upsell or cross-sell products and services
- Maintain knowledge of current promotions and sales
- Process transactions accurately using cash registers system
- Escalate issues to supervisors or management when necessary
Education
Bachelor's Degree - Economics
Universitas Diponegoro
09.2008 - 08.2012
Skills
Fast Learner
Accomplishments
Received the Star Frontliner award in August 2022 for providing the best service to customers.
Timeline
Intern Recruiter
PT. Barito Integra Teknologi
06.2023 - 12.2023
Customer Service Representative
PT. Bank Rakyat Indonesia
04.2013 - 04.2023
Bachelor's Degree - Economics
Universitas Diponegoro
09.2008 - 08.2012
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