Bintang Kharisma

With over 10 years of experience in the banking industry, expertise spans banking service quality, customer experience, banking operations, digital banking products, and digital banking sales and partnerships. Currently focused on digital product lifecycle management and development (specifically payments) also excels in building partnerships.

Consistently demonstrates excellence in stakeholder management, leading cross-functional and department collaboration, developing strong business cases, building partnerships, communicating effectively, problem-solving, and negotiating.

• Bukopinet: the Breakthrough Digital Banking of the Year by Marketeers Editor's Choice Award (2018)
• Branch Service Award (Best Security, Best Teller, Best Customer Service, Best Back Office) - Mataram Branch of PT Bank Bukopin Tbk (2017)
• 5th Best Overall Performance - Banking Service Excellence by Marketing Research Indonesia and Infobank (2016)
• Professional Image Award by Bank Bukopin (2015)
• The Rising Star Bank in Service Excellence by Marketing Research Indonesia and Infobank (2014)

• PT Ayopop Teknologi Indonesia (Ayoconnect), 2022, PPOB Integration e.g for Unique Products: KAI and Traveloka Flight (end-to-end User Experience without change Client application/ embedded solution), Create Offering Letter and Price Scheme, Follow up MoU and SOP, Monitoring end to end progress with related Unit/Department (API docs, Mock-up Design, UAT and TO with the direct biller, Rollout, Go Live, after sales)
• PT Bank KB Bukopin Tbk, 2011 - 2022, Project Team of EDC Mini ATM KB Bukopin, 2020-2021, Adding balance check feature for all Debit Bank's cards, Adding PPOB Features, New EDC Android, Project Team of Btunai Mobile (Laku Pandai) App, 2019-2022, Basic Saving Account (Tabungan Rakyat) On-boarding, Balance Check, Saving and Withdrawal, PPOB, Project Team of Bukopinet (PPOB Agent) App, 2019-2022, PPOB B2C app direct from Bank to Agent (without Collecting Agent), OSCFIN: One Stop Customer Financial Information, 2014-2015, An application that makes it easy for Frontliners to get an integrated information about Customers such basic Customer data, savings/deposit/giro products, loan products, credit card products and so on, to make it easier for upselling., Create User Requirement (UR) as User Sponsor, Create User Business Requirement Document (BRD), Monitoring end to end progress with related Unit/Department (UAT, TO, Rollout, Go Live) also SOP, Compliance., Monitoring performance and handling complain with related Unit/Department., Socialization and training to all branches (Branch Service & Operation Manager, Branch Service & Operation Coordinator, Frontliners), EDC Customer Service for Debit Card, 2012-2013, Create PIN, Card Activation, Change PIN, eChannel Registration, Create User Requirement (UR) as User Sponsor, Create User Business Requirement Document (BRD), Monitoring end to end progress with related Unit/Department (UAT, TO, Rollout, Go Live) also SOP, Compliance., Monitoring performance and handling complain with related Unit/Department., Socialization and training to all branches (Branch Service & Operation Manager, Branch Service & Operation Coordinator, Frontliners)

• Date of Birth: 06/05/87
• Gender: Male
• Marital Status: Married
• Religion: Moslem

• Bapak Rivan A. Purwantono, +62816800200, President Director of Jasa Raharja (Previously as President Director of PT. Bank KB Bukopin, Tbk from 2020 - 2021)
• Bapak Adhi Brahmantya, +62811967598, Previously as Director of IT & Business Development PT. Bank KB Bukopin, Tbk from 2014 - 2021
• Ibu Febrina Sri Wahyuni, +6281354600330, IT Division Head of PT Sarana Multigriya Finansial (SMF), (Previously as Division Head of Digital Banking and Electronic Channel PT. Bank KB Bukopin, Tbk from 2018 - 2021)