BISMA ADI PRAMANDHIKA
Customer Lifecycle
Jakarta Selatan
Summary
As a professional with a strong background in sales, marketing, business operations, and CRM, As a
highly motivated and detail-driven individual with excellent communication and interpersonal skills. With a
proven track record of success in managing complex sales processes, building strong customer
engagement, and increasing efficiency through process improvements. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
7
7
years of post-secondary education
Work History
Customer Lifecycle
PT. Raksasa Laju Lintang
05.2023 - Current
- Utilized CRM software to track and manage sales activities and customer information
- Developed and executed communication content such as Push Notifications and Email Marketing that increased brand awareness and customer engagement
- Analyzed leads performance and made recommendations for process improvements to optimize leads conversion rates
- Place Call to 50 leads to book meeting with Business Development and Key Account Manager team.
- Work closely with Marketing, and Sales Team to increase Sales.
- Followed SOPs with all customer account actions and data management to keep consistent service levels
Business Operations
PT. Raksasa Laju Lintang (Ralali.com)
03.2022 - 03.2023
- Handle operations for Ralali Ecosystem on daily basis
- Such as Onboarding user, and Verification user
- Implemented Service Level Agreements (SLAs) to establish clear expectations for response and resolution times for customer inquiries and issues
- Developed and maintained relationships with customers, providing exceptional service and support
- Worked closely with sales team to provide support and ensure customer satisfaction.
Seller Account Executive
PT. Raksasa Laju Lintang (Ralali.com)
11.2021 - 03.2022
- Managed a portfolio of 80 key accounts in campaign called "Power Seller Program", driving revenue growth and customer satisfaction through effective account management strategies.
Account Executive
PT. Bintang Langit Multimedia (Otodriver.com, Otorider.com)
03.2018 - 11.2021
- Built and maintained strong relationships with customers, providing exceptional service and support to meet their needs
- Collaborated with cross-functional teams to resolve customer issues and ensure timely delivery of products and services
- Utilized data analysis and reporting to identify trends and opportunities
- Developed and implemented sales strategies to expand customer base and increase revenue
- Acted as a liaison between customers and internal teams to ensure customer needs were met and expectations were exceeded
- Responsible account handling for Otodriver and Otorider Media
- Managing relationships with key clients, developing and executing sales strategies, and driving revenue growth for the company
- Conducting market research, identifying potential opportunities, and presenting proposals to clients their needs and provide tailored solutions to help them achieve their goals
- Collaborated with internal teams such as editorial, and creative to develop compelling campaigns that delivered results for our clients
- Managing the end-to-end process of campaigns, including planning, execution, and reporting
- Building relationships with prospective clients or existing clients, developing pitch materials, and negotiating contracts.
Business Consultant
PT. Tunas Mobilindo Parama (BMW Tebet)
11.2016 - 08.2017
- Worked closely with clients to understand their needs and preferences, provide them with information about the various BMW models available, and assist them in choosing the right vehicle to meet their requirements and expectations
- Maintaining accurate and up-to-date records of all sales activities, including client interactions, prospecting activities, and sales performance metrics
- Drive sales growth for the company by identifying and pursuing new business opportunities, as well as nurturing and maintaining relationships with existing clients.
Education
Bachelor of Communication - Public Relations
Institut Ilmu Sosial Dan Ilmu Politik
Jakarta, JK 09.2011 - 01.2016
High School Diploma -
SMA 66 Jakarta
Jakarta, JK 07.2008 - 01.2011
Skills
Customer Assistance
undefinedPersonal Information
Date of Birth: 10/09/93
Timeline
Customer Lifecycle
PT. Raksasa Laju Lintang
05.2023 - Current
Business Operations
PT. Raksasa Laju Lintang (Ralali.com)
03.2022 - 03.2023
Seller Account Executive
PT. Raksasa Laju Lintang (Ralali.com)
11.2021 - 03.2022
Account Executive
PT. Bintang Langit Multimedia (Otodriver.com, Otorider.com)
03.2018 - 11.2021
Business Consultant
PT. Tunas Mobilindo Parama (BMW Tebet)
11.2016 - 08.2017
Bachelor of Communication - Public Relations
Institut Ilmu Sosial Dan Ilmu Politik
09.2011 - 01.2016
High School Diploma -
SMA 66 Jakarta
07.2008 - 01.2011
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