Bismo Ario Pramono
Product Project Operation
Jakarta
Summary
Results-driven professional with 7 years of experience in operations management, back-office operations, and project planning. Demonstrated success in financial services and fintech, specializing in core banking, regulatory reporting, and payment systems. Adept at leading cross-functional teams and managing end-to-end product and service improvement initiatives.
Overview
9
9
years of professional experience
1
1
Language
Work History
Product and Project Manager
Schema.id
11.2023 - 03.2024
- Product Manager: Defined business requirements, provided implementation support, and developed operational guidelines for Regulatory Reporting and E-KYC initiatives.
- Project Manager: Led core banking service improvement projects, overseeing planning, implementation, monitoring, and post-implementation analysis to ensure data accuracy and timely delivery.
- Identified areas for process improvement, implementing lean principles for optimized workflows and reduced waste.
- Coached team members on best practices, fostering a positive work environment that led to increased productivity.
Senior Financial Support
Linkaja
07.2019 - 06.2023
- Managed new product development including requirement gathering, operational procedures, and solution documentation for finance operations such as reconciliation, settlement, and dispute handling.
- Conducted analysis to identify product improvement opportunities, focusing on system advantages/disadvantages and procedures (SPP).
- Led small-scale projects to improve internal accuracy and data timeliness, managing the entire project lifecycle from design to post-implementation review.
Operational Analyst
ATM Bersama
02.2015 - 07.2019
- Implemented key performance indicators to monitor progress, enabling continuous improvement in operational performance.
- Managed risk effectively by conducting comprehensive assessments and implementing mitigating strategies as needed.
- Collaborated with cross-functional teams to develop innovative solutions for complex problems, resulting in successful project completion.
- Mentored junior team members, fostering a culture of collaboration and professional growth within the organization.
- Oversaw daily operations for Virtual Account and Transaction Reconciliation Data Management.
- Created and delivered training materials (SPP, user guides) and managed onboarding for client access to service applications.
- Assisted in service support planning by conducting data collection and analysis for product design.
Education
Bachelor of Science - Hotel Administration
Sekolah Tinggi Pariwisata Badung
Bandung, Indonesia 04.2001 -
Skills
Customer engagement
Product roadmapping
Product marketing
Business analysis
Cross functional leadership
Jira, atlassian, rally
Workflow optimization
Process documentation
Operations coordination
Improvement plans
Timeline
Product and Project Manager
Schema.id
11.2023 - 03.2024
Senior Financial Support
Linkaja
07.2019 - 06.2023
Operational Analyst
ATM Bersama
02.2015 - 07.2019
Bachelor of Science - Hotel Administration
Sekolah Tinggi Pariwisata Badung
04.2001 -
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