Blake Erps
Boise
Summary
Dynamic Shift Lead with a proven track record at Blaze Pizza, excelling in customer service and team leadership. Skilled in conflict resolution and cash handling, I significantly enhanced customer satisfaction and operational efficiency. Expert in training employees, fostering a positive and productive work environment.
Overview
3
3
years of professional experience
Work History
Shift Lead
Blaze Pizza
10.2021 - 11.2024
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Kept employees operating productively and working on task to meet business and customer needs.
Education
High School Diploma -
Heritage Academy
San Jose 10-2019
Skills
- Customer service focus
- Employee training
- Guest service
- Conflict resolution
- Inventory management
- Cash handling
- Positive attitude
- Team collaboration and leadership
- Training assistance
Timeline
Shift Lead
Blaze Pizza
10.2021 - 11.2024
High School Diploma -
Heritage Academy
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