BOBBY RAHMA DHIANTO

Technical Support & Sales Manager ( 2023 - Current )

• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Increased sales revenue by developing and implementing effective sales strategies.
• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
• Built long-lasting client relationships through excellent customer service and consistent followups.
• Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
• Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
• Maintained clear communication channels with clients throughout the troubleshooting process, ensuring transparency and trust.
• Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
• Collaborated with cross-functional teams to develop solutions for recurring technical problems.
• Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
• Mentored junior members of the team on best practices in issue resolution techniques.
• Assisted sales teams in preparing persuasive presentations showcasing our company''s capabilities and competitiveness in the market.
• Conducted post-project evaluations to determine areas for improvement in future estimations.
• Reduced discrepancies in project estimates by collaborating closely with architects, engineers, and clients.

Production Manager ( 2022 - 2023 )

• Resolved issues quickly to maintain productivity goals.
• Managed internal operational standards and productivity targets.
• Standardized production procedures, job roles, and quality assurance guidelines.
• Increased overall productivity by identifying bottlenecks in the production process and proposing effective solutions.
• Reduced waste and material costs by optimizing resource allocation and inventory management.
• Monitored team budgets to keep projects on task and avoid waste.
• Coordinated with sales and marketing departments to align production schedules with demand forecasts, maximizing both efficiency and customer satisfaction.
• Managed multiple projects concurrently, ensuring timely completion and meeting budget constraints.
• Collaborated with cross-functional teams to ensure timely delivery of high-quality products according to customer requirements.

Production Engineering ( 2021 - 2022 )

• Managed production schedules, ensuring timely delivery of products while maintaining high quality standards.
• Participated in design reviews for new products, offering input from a manufacturing perspective to ensure seamless integration into existing processes.
• Increased product quality by conducting thorough inspections and implementing corrective actions when needed.
• Enhanced production efficiency by optimizing engineering processes and implementing lean manufacturing techniques.
• Spearheaded continuous improvement initiatives that led to significant cost savings and reduced waste in production processes.

Production Planning & Control Engineer ( 2019 - 2021 )

• Played a key role in new product launches by effectively managing pilot runs and ramp-up phases of the production process.
• Optimized inventory management by conducting regular audits and implementing data-driven adjustments.
• Coordinated with suppliers to ensure timely procurement of materials, minimizing production delays due to material shortages.
• Increased on-time delivery rates through meticulous scheduling and proactive communication with cross-functional teams.
• Implemented continuous improvement initiatives, leading to significant reduction in manufacturing waste and increased productivity.
• Collaborated with engineering teams to improve product designs, resulting in reduced production costs and increased quality.
• Developed comprehensive production schedules that aligned with customer requirements and company objectives.

Project Appartemen Transpark Juanda, Bekasi

• Coordinated with engineers, architects, and clients to ensure timely delivery of projects within budget constraints.
• Facilitated smooth handover procedures upon project completion by thoroughly documenting all relevant information for client use moving forward.
• Increased overall project satisfaction by closely monitoring progress reports and adjusting resources as needed to meet deadlines.
• Improved project efficiency by implementing streamlined construction processes and optimizing resource allocation.
• Developed detailed work plans for each phase of construction, ensuring smooth transitions between tasks and minimized downtime.
• Reduced delays in project completion through proactive management of subcontractors, suppliers, and workforce scheduling.

• Reduced project costs through efficient materials management and accurate site measurements.
• Implemented and maintained comprehensive quality control procedures to minimize defects and ensure adherence to established industry standards consistently.
• Ensured timely completion of projects by coordinating daily work schedules for team members and subcontractors.
• Proactively identified potential risks, implementing risk mitigation strategies to reduce their impact on project timelines, costs, or quality levels.
• Improved overall project quality by closely monitoring construction activities and addressing any deviations from plans or specifications promptly.
• Implemented innovative solutions to address complex engineering challenges that arose during various stages of construction projects.
• Optimized resource allocation for ongoing projects through careful planning, forecasting needs accurately based on historical data analysis.
• Supervised material usage and contractor man-hours to keep projects in line with budgetary restrictions.

Project Experience :

• Pembangunan Hotel Harris & Yellow, Jakarta ( 2015 - 2016 )
• Pembangunan Pabrik PT. Inti Pantja Press Industri Kawasan Surya Cipta, Karawang ( 2016 - 2017 )
• Pembangunan Stasiun LRT Cawang - Dukuh Atas, Jakarta ( 2017 - 2018 )
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