Bobby Wijaya
Admin
Medan,SU
Summary
Proven Administrative Assistant with a track record of enhancing office operations and customer satisfaction at Tb International. Skilled in Microsoft Excel and fostering professional relationships, successfully implemented secure filing systems and boosted customer satisfaction rates. Demonstrates exceptional time management and critical thinking, ensuring efficient workflow and positive outcomes. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
3
3
years of professional experience
Work History
Administrative Assistant
Tb International
09.2022 - 03.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Created and maintained databases to track and record customer data.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Scheduled office meetings and client appointments for staff teams.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Assistant Store Manager
Koi Cafe
05.2021 - 07.2022
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
Education
High School Diploma -
SMA Husni Thamrin Medan
Indonesia 04.2001 -
Skills
Office Administration
Administrative Support
Computer Skills
Microsoft Excel
Microsoft Word
Customer Service
Time Management
Appointment Scheduling
Documentation And Reporting
Scheduling
Research
Critical Thinking
Timeline
Administrative Assistant
Tb International
09.2022 - 03.2024
Assistant Store Manager
Koi Cafe
05.2021 - 07.2022
High School Diploma -
SMA Husni Thamrin Medan
04.2001 -
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