Bonawan Sances

Key Responsibilities:

LMS & Platform Management
• Manage daily operations of the LMS platform (Disprz, Moodle, or other platforms).
• Monitor system performance, conduct basic troubleshooting, and coordinate with vendors for technical issues.
• Organize content structure, categories, user access, and permissions within the platform.
• Coordinate system updates, patches, and implementation of new modules with vendors/IT.

Digital Learning Development
• Develop e-learning modules using authoring tools (Articulate Storyline, Captivate, Camtasia, etc.).
• Create and curate digital learning materials from both internal and external sources.

Program Implementation & Engagement
• Implement digital learning programs such as gamification, leaderboards, learning challenges, and self-learning initiatives.
• Manage communication, automated notifications, and email templates within the LMS.
• Administer mandatory learning programs and monitor participant progress.
• Drive employee engagement through platform features and internal learning campaigns.

Data & Reporting
• Prepare learning analytics reports on progress, completion rate, learning hours, and platform utilization.
• Analyze learning trends to provide recommendations for program improvement.
• Provide dashboards or data summaries for management.

Vendor & Stakeholder Coordination
• Coordinate with vendors for system development, maintenance, and improvement projects.
• Collaborate with HRIS, IT, and other departments to ensure alignment with business needs.

Quality Assurance & Compliance
• Ensure all digital learning modules comply with company standards, internal regulations, and compliance requirements.

• Perform regular system checks, identify, and fix technical issues to ensure the LMS runs smoothly.
• Design and develop interactive e-learning modules using multimedia elements.
• Create reports on course user activity, such as the number of registered, active, and completed courses, and class or course assignments.
• Collaborate with experts to develop training materials.
• Provide user support, handling basic issues and more complex technical assistance.
• Work with other teams to improve and integrate the LMS with other systems, like HRIS.
• Discuss with various divisions to identify and fulfill training and self-learning needs effectively.
• Coordinate with vendors for training material provision, training procurement, and negotiating program agreements.

• Preparing and designing modules for e-learning course or offline training. (Online reading & video learning).
• Designing and concepting gamification module for eLearning platforms. Engagement programs or online course.
• Maintaining internal LMS platform, upload module, create user, reset pass, enrollment module and reporting module.
• Designing and concepting engagement program offline or online. (Podcast, talk show, IG competition, typing fast, costume competition, etc)
• Designing and concepting weekly post internal social media such as info graphics, posters, animations, video shoots, etc.

• Complaint handling from incoming calls.
• Handled customer inquiries regarding new loans, repeat loans and top - up.
• Handled customer inquiries regarding current and remaining installments.
• Handled customer inquiries regarding user data.
• Handled calls with professionalism and building a relationship with customer.
• Creating a well - ordered customer data for the company.
• Help create a strategy that would better serve the customer.
• Analyze fraud to prevent future fraud cases.
• Achieve daily targets in terms of incoming calls.
• Worked well independently and on a team to solve problems.
• Organized and prioritized work to complete assignments in a timely, efficient manner.
• Utilized multilingual speaking abilities.
• Promoted a positive public image for the company and worked to control the dissemination of information.
• Maintained an eagerness to add to my knowledge and skills.
• Participated in staff and team meetings and offered a positive presence and outlook.
• Managed a variety of internal communications.
• Utilized excellent deductive reasoning and logical thinking skills.

• Handled customer complains and inquiries regarding payments.
• Handled customer data verification by phone calls.
• Creating work orders regarding technical issues from customer's side.
• Coordinating with other departments on how to solve customer complaints.
• Assisting customers with deactivated subscriptions by reactivating or starting a new subscription plan for them.
• Maintaining a great customer relation between customer and the company by phone and with above the expectation results.
• Offering customers new features for the subscription plan or offering them brand new deals.
• Achieving daily target that has been decided by the management.
• Worked well independently and on a team to solve problems.