Brad Thomas

Leadership & Team Management:

• Supervising and training window cleaning crews, ensuring adherence to safety protocols and quality standards.
• Assigning tasks, scheduling services, and managing workloads effectively.
• Resolving conflicts and addressing employee concerns promptly.

Customer Service:

• Providing excellent customer service, addressing client inquiries and concerns, and ensuring customer satisfaction.
• Building and maintaining strong relationships with clients.
• Creating and presenting client proposals, quotes, and invoices.

Technical Skills:

• Knowledge of window cleaning techniques, equipment, and safety procedures.
• Ability to operate and maintain cleaning equipment.
• Familiarity with different building types and cleaning challenges.

Administrative Skills:

• Ordering supplies, managing inventory, and tracking expenses.
• Creating and maintaining accurate records.
• Developing and implementing efficient cleaning processes.

• Maintained a clean driving record while transporting equipment and crew members to job sites in company vehicles, reflecting responsibility and professionalism.
• Provided detailed estimates and quotes for potential clients, outlining the scope of work required and timeframes for completion.
• Collaborated with team members to complete large-scale projects in a timely manner while maintaining attention to detail.
• Maintained safety standards by adhering to proper ladder usage, harness procedures, and fall protection guidelines.
• Operated specialized machinery such as aerial lifts or water-fed poles proficiently to access hard-to-reach windows safely while minimizing risk factors associated with working at heights.

• Resolved customer problems and complaints.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Handled sensitive information discreetly while performing administrative duties such as filing paperwork and processing payments.
• Maintained order and cleanliness of reception area for professional and inviting atmosphere.

• Managed cash handling procedures accurately, reducing discrepancies and safeguarding company assets.
• Acted as a liaison between store management and staff, ensuring seamless communication of important information at all times.
• Answered customer questions and provided immediate assistance to deliver exemplary service.
• Monitored working environment, making sure it was always safe, positive setting for all employees.
• Provided exceptional customer service by attentively listening to needs and making appropriate product recommendations.