BRANDEN MALLORY
Coeur D'Alene
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Owner/ Operator
208 Rooter and Plumbing
08.2023 - Current
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
Manager
Roto-Rooter Plumbing & Water Cleanup
05.2019 - 08.2023
- Maintained professional, organized, and safe environment for employees and patrons
- Developed and maintained relationships with customers and suppliers through account development
- Trained new employees on proper protocols and customer service standards
- Assisted in recruiting, hiring and training of team members
- Complied with state plumbing codes throughout duration of each project.
Plumber
Roto-Rooter Plumbing & Water Cleanup
05.2016 - 05.2019
- Repaired plumbing systems, components, and equipment
- Installed valves, hangers, supports, and flanges inside piping systems
- Measured, threaded, and cut materials to correct angles
- Complied with state plumbing codes throughout duration of each project.
Service Technician
Plumbline Services
09.2011 - 05.2016
- Complied with state plumbing codes throughout duration of each project
- Detected septic tank problems by performing troubleshooting and diagnostic techniques to identify and accurately resolve any identified concerns
- Visited residential and commercial customers to perform routine maintenance duties on septic systems
- Handled installations and service of both septic tanks and wastewater systems
- Unclogged sewers, kitchen and bathroom sinks and tubs using plumbing snakes and machines
- Cleaned main and secondary drains in homes and commercial buildings using cable or high-pressure water jets.
Education
Firefighter 1 - Fire Academy
Worley Fire Protection
Worley, ID05.2024
Plumbing License -
North Idaho College
04.2018
Certificate in Residential Construction - Construction Technology
North Idaho College
Coeur D'alene, ID06.2011
Skills
- Estimate Preparation
- Inventory Reports
- Installation and Repair
Certification
- Gas License
- Septic Installers License
- Idaho Plumbing Contractor
- ICP (superfund license)
- CDL Class A
Timeline
Owner/ Operator
208 Rooter and Plumbing
08.2023 - Current
Manager
Roto-Rooter Plumbing & Water Cleanup
05.2019 - 08.2023
Plumber
Roto-Rooter Plumbing & Water Cleanup
05.2016 - 05.2019
Service Technician
Plumbline Services
09.2011 - 05.2016
Firefighter 1 - Fire Academy
Worley Fire Protection
Plumbing License -
North Idaho College
Certificate in Residential Construction - Construction Technology
North Idaho College
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