Brandi Downing
Boise,Idaho
Summary
Detail-oriented administrative professional with over 27 years of experience in healthcare operations, payroll, timekeeping, and front-office management. Expertise in maintaining precise records, managing time and attendance systems, and ensuring compliance with industry policies and regulations. Recognized for a strong work ethic, reliability, and exceptional customer service skills while effectively supporting employees and managers with clear and accurate information. Committed to enhancing operational efficiency and fostering a positive workplace environment.
Overview
28
28
years of professional experience
Work History
Director of Reception
Digestive Health Clinic
11.2023 - 12.2025
- Managed payroll-related tasks for 12 receptionists and 2 leads, including maintaining ADP time sheets, monitoring PTO balances, and approving time off.
- Addressed and documented attendance issues and disciplinary actions for tardiness and absenteeism.
- Ran and reviewed reports to ensure accuracy of encounters and payments, supporting correct financial posting and reconciliation.
- Created and maintained procedure manuals to standardize processes and support accurate, consistent data entry.
- Led monthly meetings and performance reviews, ensuring clear communication of policies and expectations.
Reception Lead
Digestive Health Clinic
10.2021 - 11.2023
- Coordinated a 6-week schedule across three different shifts for 12 receptionists, ensuring accurate tracking of staffing and hours.
- Ran reports, built and maintained patient charts, and checked insurance benefits and co-pays with attention to detail.
- Developed procedure manuals and trained staff to follow established workflows and documentation standards.
- Opened and closed the office, following established cash-handling and documentation procedures.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Organized and detail-oriented with a strong work ethic.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Practice Manager
Keystone Health
10.2020 - 08.2021
- Oversaw daily operations including scheduling, billing procedures, accounts receivable, and managing collections.
- Designed and implemented workplace procedures to ensure accurate financial and operational records.
- Monitored progress toward organizational and government targets, maintaining documentation and reports.
- Liaised with providers, staff, and external representatives, ensuring accurate information and strong working relationships.
Patient Access Specialist III
St. Luke’s Internal Medicine
01.2014 - 10.2020
- Performed registration, scheduling, and insurance verification with high accuracy to support correct billing and claims processing.
- Worked daily work queues to ensure correct information for processing claims and financial reporting.
- Trusted to open and close the office as needed, maintaining secure handling of information and processes.
- Coordinated patient appointments and managed scheduling conflicts to optimize clinic efficiency.
- Assisted patients with registration procedures, enhancing overall experience and satisfaction.
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
Physician Clinic Business Associate
St. Luke’s Orthopedic Surgery
01.2011 - 01.2014
- Collected co-pays, reconciled cash drawers, and supported accurate financial posting.
- Maintained accurate data within the Epic system, supporting clean records and reporting.
- Facilitated teamwork and front-office standards, emphasizing accuracy, integrity, and service.
- Developed strong rapport with colleagues and staff members, promoting teamwork within the workplace environment.
- Streamlined patient scheduling processes to enhance clinic efficiency.
- Coordinated communication between medical staff and patients for improved service delivery.
Clinical Secretary
Idaho Elks Rehab Hospital
01.1998 - 01.2011
- Handled insurance verification, billing, accounts receivable, and medical records.
- Reconciled money, credit card transactions, and deposits, ensuring accurate financial records.
- Maintained Medicare/Medicaid documentation and compliance with audit requirements.
- Developed procedural checklists and assisted in training new staff, improving accuracy and consistency.
Education
Physical Therapy Tech - Physical Therapy
American Institute of Health Technology
Boise, ID01.1991
Diploma -
Burley High School
Burley, ID01.1989
Skills
- Payroll management using ADP
- Data Entry & Record Maintenance
- Attendance management
- Accounts Receivable & Cash Reconciliation
- Reports & Documentation
- Policy & Procedure Implementation
- Personnel File Maintenance & Compliance
- Customer Service & Team Support
Timeline
Director of Reception
Digestive Health Clinic
11.2023 - 12.2025
Reception Lead
Digestive Health Clinic
10.2021 - 11.2023
Practice Manager
Keystone Health
10.2020 - 08.2021
Patient Access Specialist III
St. Luke’s Internal Medicine
01.2014 - 10.2020
Physician Clinic Business Associate
St. Luke’s Orthopedic Surgery
01.2011 - 01.2014
Clinical Secretary
Idaho Elks Rehab Hospital
01.1998 - 01.2011
Physical Therapy Tech - Physical Therapy
American Institute of Health Technology
Diploma -
Burley High School