Brandi Dye
Pocatello
Summary
Dynamic and results-driven Senior Vice President of Operations with over 15 years of experience in leading operational strategies, driving efficiency, and fostering innovation. Proven track record in building high-performing teams, leading merger efforts, and implementing improvement initiatives that enhance profitability and member satisfaction.
Overview
20
20
years of professional experience
Work History
SVP of Operations
Idaho Central Credit Union
01.2023 - Current
- Successfully lead multiple merger initiatives, ensuring seamless integration of systems, processes, and culture.
- Deliver exceptional member service by implementing best practices and fostering a culture of accountability within the Operations.
- Established and maintained strong relationships with team members, vendors and strategic peers.
- Strong performance of enhancing operational efficiency, including streamlining loan servicing and deposit account servicing processes.
- Implemented new technologies and systems to improve member services, such as...
- Established a culture of continuous improvement, leading by example to drive operational excellence across the organization.
Service Operations Supervisor, Personal Lines Unde
Farmers Insurance Group
09.2004 - 12.2015
- Supervise and provide coaching for assigned team with experience managing virtual employees
- Primary personal lines underwriting contact for other locations, Home Office Underwriting, Product Management, Knowledge Management and Functional Operations Management
- Continually drove the implementation of key initiatives within the underwriting processes
- Provided informal leadership and mentoring to peer supervisors across locations
- Provided leadership support to Site Director in their absence
Education
Bachelor's If Arts And Science - Mathematics
Idaho State University
Pocatello, ID05-2007
Skills
Strategic Planning and Execution
Team Building and Inspirational Leadership
Operational Efficiency Improvement
Merger Integration
Technology Implementation
Training and mentoring
Timeline
SVP of Operations
Idaho Central Credit Union
01.2023 - Current
Service Operations Supervisor, Personal Lines Unde
Farmers Insurance Group
09.2004 - 12.2015
Bachelor's If Arts And Science - Mathematics
Idaho State University