Brandi Kirsch
Moore
Summary
Versatile manager with background in coordinating diverse teams and managing complex projects. Skilled in strategic planning, operational improvement, and fostering collaborative environments. Demonstrated ability to enhance efficiency and productivity while maintaining high standards of quality. Successfully implemented innovative solutions that resulted in positive organizational changes.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
13
13
years of professional experience
2007
2007
years of post-secondary education
1
1
Certification
Work History
Manager
NC Quickstop
Arco
10.2021 - Current
- Managed daily operations and coordinated team activities for efficient workflow.
- Assisted in developing strategies to enhance customer satisfaction and service quality.
- Organized training sessions to improve team skills and knowledge retention.
- Collaborated with departments to streamline communication and project progress.
- Supported the implementation of new systems to optimize operational efficiency.
- Monitored inventory levels and coordinated supply orders with vendors.
- Facilitated staff meetings to discuss goals, challenges, and solutions collaboratively.
- Maintained documentation of processes and procedures for team reference.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Recruited and hired qualified candidates to fill open positions.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Conducted performance reviews for team members.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Negotiated contracts and agreements with vendors and suppliers to reduce costs.
- Conducted performance evaluations, providing feedback and coaching for team development.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
CNA
Lost Rivers Medical Center
Moore
08.2018 - 10.2023
- Assisted patients with daily living activities and personal hygiene tasks.
- Monitored vital signs and reported changes to nursing staff promptly.
- Administered medications following prescribed guidelines and protocols.
- Documented patient information accurately in electronic health records.
- Collaborated with healthcare team to create patient care plans.
- Provided emotional support and companionship to patients and families.
- Maintained a clean and safe environment by following infection control procedures.
- Trained new staff on patient care techniques and facility policies.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Answered patient call lights promptly and responded to requests appropriately.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Reported changes in patient conditions to registered nurse or physician.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Monitored food intake and output as directed by nursing staff.
- Transported residents within the facility as needed.
- Utilized appropriate safety measures when handling hazardous materials or waste products.
- Recognized signs, symptoms of abuse, neglect and reported them per policy.
- Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
- Educated patients on self-care techniques that would help them maintain their independence.
- Assisted in preparing meals according to prescribed diets while monitoring food consumption levels.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Helped residents walk with or without self-help devices.
- Observed and reported unusual symptoms and changes to charge nurse.
- Documented activities and recorded information in EMR system.
- Collected specimens, monitored vitals, and maximized patient comfort to maintain optimal environment.
- Examined and treated patient lacerations, contusions, and physical symptoms and referred patients to other medical professionals.
- Supplied, collected and emptied patient bedpans on frequent basis.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
- Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
- Collected specimens from patients for laboratory testing purposes.
CNA
Critical Nursing Solutions Inc.
Idaho Falls
09.2015 - 07.2019
- Assisted patients with daily living activities and personal hygiene tasks.
- Monitored vital signs and reported changes to nursing staff promptly.
- Administered medications following prescribed guidelines and protocols.
- Documented patient information accurately in electronic health records.
- Collaborated with healthcare team to create patient care plans.
- Trained new staff on patient care techniques and facility policies.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Documented patient care services by charting in designated areas.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Reported changes in patient conditions to registered nurse or physician.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
CNA
Nuclear Care Partners
Idaho Falls
03.2013 - 11.2017
- Assisted patients with daily living activities and personal hygiene tasks.
- Monitored vital signs and reported changes to nursing staff promptly.
- Administered medications following prescribed guidelines and protocols.
- Documented patient information accurately in electronic health records.
- Documented patient care services by charting in designated areas.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Answered patient call lights promptly and responded to requests appropriately.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Reported changes in patient conditions to registered nurse or physician.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Monitored food intake and output as directed by nursing staff.
- Provided emotional support to family members during difficult times.
- Transported residents within the facility as needed.
- Utilized appropriate safety measures when handling hazardous materials or waste products.
- Recognized signs, symptoms of abuse, neglect and reported them per policy.
- Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
- Assisted with range of motion exercises and other rehabilitative activities per physician orders.
- Educated patients on self-care techniques that would help them maintain their independence.
- Participated in educational programs designed to improve knowledge of health care practices.
- Facilitated communication between patients, family members, and healthcare professionals.
- Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Helped residents walk with or without self-help devices.
- Documented activities and recorded information in EMR system.
- Collected specimens, monitored vitals, and maximized patient comfort to maintain optimal environment.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Provided physical support to assist patients with bathing, dressing and toileting.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Collected specimens from patients for laboratory testing purposes.
Dietary Aide
Lost Rivers Medical Center
Arco
04.2012 - 12.2013
- Prepared and served meals according to dietary guidelines.
- Assisted with food preparation and kitchen sanitation tasks.
- Maintained cleanliness and organization of dining areas.
- Delivered trays to residents while ensuring proper food handling procedures.
- Supported nutrition staff with resident meal planning and preferences.
- Collaborated with team members to improve kitchen workflows.
- Followed health and safety regulations in food service operations.
- Communicated effectively with residents regarding dietary needs and concerns.
- Set up trays and food service carts to deliver food to residents.
- Performed general cleaning duties such as sweeping floors, washing dishes, wiping countertops.
- Served food and snacks according to planned menu and patients' diet orders.
- Cleaned and sanitized kitchen equipment and surfaces.
- Maintained a safe working environment by following all safety protocols.
- Followed dietary procedures in accordance with established policies.
- Treated patients and team members with dignity and respect.
- Stocked supplies in dining areas as needed.
- Informed supervisor about any changes in patient's dietary needs or preferences.
- Worked closely with dietitians to ensure proper nutrition for each resident and patient.
- Assisted patients with special needs to eat meals, providing kindness and patience.
- Monitored expiration dates on products and disposed of any spoiled or expired foods.
- Assisted in the ordering, receiving, storage, and inventory of food items.
- Assisted in menu planning based on resident and patient preferences and dietary requirements.
- Operated kitchen equipment safely and efficiently.
Education
Challis Middle High
Challis, IDSkills
- Operational management
- Team training
- Process optimization
- Staff performance
- Cross-department collaboration
- Conflict resolution
- Time management
- Budget monitoring
- Employee recruitment
- Communication skills
- Problem solving
- Leadership ability
- Adaptability to change
- Customer service
- Expense tracking
- Verbal and written communication
- Team leadership
- Risk management
- Negotiation
- Regulatory compliance
- Decision-making
- Vendor management
- Goal setting
- Operations management
- Product management
- Cross-functional teamwork
- Project planning
- Safety procedures
- Documentation and reporting
- Task delegation
- Staff management
- Strategic planning
- Budget control
- Policy and procedure development
- Performance evaluations
- Project management
- Schedule preparation
- Recruiting and interviewing
- Complex Problem-solving
- Shift scheduling
- Data analysis
- Inventory management
- Policy implementation
- Coaching and mentoring
- Relationship building
Languages
English
Professional
Certification
- CNA
- CPR
- MANAGMENT SAFETY
Affiliations
- Hiking
- Hunting
- Rock hunting
- Sports
- Cooking
References
References available upon request.
Timeline
Manager
NC Quickstop
10.2021 - Current
CNA
Lost Rivers Medical Center
08.2018 - 10.2023
CNA
Critical Nursing Solutions Inc.
09.2015 - 07.2019
CNA
Nuclear Care Partners
03.2013 - 11.2017
Dietary Aide
Lost Rivers Medical Center
04.2012 - 12.2013
Challis Middle High