Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Brandon Button

Georgetown

Summary

Proven Turbo Tax Product Expert at GiGCX Marketplace, adept in agile methodologies and product quality assurance, significantly enhanced product usability and customer satisfaction. Mentored junior staff, leading to increased sales growth and profitability. Excelled in high-stress customer service at Walmart, showcasing exceptional problem-solving and active listening skills, fostering customer loyalty and repeat business.

Professional with solid experience in product management and development. Proven track record of driving impactful results through innovative solutions and strategic thinking. Strong focus on team collaboration, adaptability, and achieving goals. Expertise in market analysis, customer engagement, and cross-functional coordination ensures reliability and flexibility in meeting changing needs.

Passionate Product Designer offering skills in mockups and design frames. Pursuing position where qualified individual with understanding of product specifications and [Type] software is highly sought.

Results-driven professional with extensive experience in product management, adept at steering product development processes from ideation to execution. Known for strong focus on team collaboration and achieving results, adaptable to changing needs and reliable in meeting project deadlines. Proficient in market analysis, user experience optimization, and product roadmap planning, with reputation for innovative problem-solving and strategic thinking.

Focused Product Designer considered expert in [Type] software. Promoting educated understanding of new product development processes. Pursuing role where hard work and dedication will be highly valued.

Overview

17
17
years of professional experience

Work History

Turbo Tax Product Expert

GiGCX Marketplace
03.2024 - 07.2024
  • Coordinated efforts with other departments such as engineering and design for seamless execution of product launches and updates.
  • Enhanced product usability by identifying and addressing customer needs through extensive research and analysis.
  • Boosted sales growth by proactively identifying opportunities for upselling and cross-selling within existing accounts.
  • Maximized profitability by negotiating favorable contracts with suppliers, reducing production costs without sacrificing quality.
  • Led a team of junior Product Experts, mentoring them on best practices for successful product management and career growth.
  • Developed comprehensive training materials, enabling team members to better understand products and improve their skills.
  • Increased customer satisfaction with innovative solutions to complex product issues, leading to higher retention rates.

Customer Service Representative

Walmart
02.2007 - 01.2008
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Education

Bachelor of Science - Business Administration

University of Arizona Global Campus
Tucson, AZ
02-2029

Skills

  • Agile methodologies proficiency
  • Product requirements documentation
  • Product performance metrics
  • Product backlog management
  • Product portfolio optimization
  • Product quality assurance
  • Product launch planning
  • Sales enablement support

Languages

English
Full Professional

Timeline

Turbo Tax Product Expert

GiGCX Marketplace
03.2024 - 07.2024

Customer Service Representative

Walmart
02.2007 - 01.2008

Bachelor of Science - Business Administration

University of Arizona Global Campus
Brandon Button