Brandon Nutting
Mountain Home
Summary
A professional individual who is motivated to learn and grow in the workplace.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Pioneer Federal Credit Union
08.2024 - 01.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Account Expert/ Tech Expert
T-Mobile
01.2021 - 01.2023
- Handle account care and billing
- Order devices and take payments
- Go over bill and other documents over the phone
- Troubleshoot and help devices work properly again
- Order devices for warranty exchanges
Operator
Marathon Cheese
01.2017 - 01.2020
- Troubleshoot problems and maintain equipment
- Produce quality product
- Supervise/manage employees of lower status
Manager
Pizza Hut
01.2015 - 01.2017
- Supervise/manage employees of lower status
- Lead people to success
- Till check/managing money
- Manage time/schedules
- Answer telephone
- Customer service
Operator
Marathon Cheese
01.2012 - 01.2015
- Troubleshoot problems and maintain equipment
- Produce quality product
- Supervise/manage employees of lower status
Education
GED -
Mountain Home, ID04.2006
Mountain Home Sr High School -
Mountain Home Sr High School
Mountain Home, ID01.2006
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Customer Service Representative
Pioneer Federal Credit Union
08.2024 - 01.2025
Account Expert/ Tech Expert
T-Mobile
01.2021 - 01.2023
Operator
Marathon Cheese
01.2017 - 01.2020
Manager
Pizza Hut
01.2015 - 01.2017
Operator
Marathon Cheese
01.2012 - 01.2015
GED -
Mountain Home Sr High School -
Mountain Home Sr High School
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