Brandy Chavez
Weiser
Summary
Crisis intervention professional with demonstrated expertise in conflict resolution and emotional support. Proven ability to assess and react to complex situations, providing immediate and effective guidance. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in active listening, de-escalation techniques, and maintaining composure under pressure. Reliable and empathetic, fostering trust and safety for individuals in crisis.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Crisis Dispatcher
Lifeways
Ontario, OR
06.2024 - Current
- Developed crisis intervention strategies to stabilize individuals in acute distress.
- Provided emotional support and de-escalation techniques during critical incidents.
- Assessed client needs and implemented immediate safety measures effectively.
- Advocated for clients' access to resources and ongoing support services post-crisis.
- Supported families in understanding their loved ones'' needs during times of crisis, promoting better engagement in the healing process.
- Provided emotional support to clients, enabling them to better cope with challenging situations.
Direct Support Professional
Advance Services
Nampa, ID
09.2020 - 08.2023
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Assisted individuals in learning and developing new skills.
- Advocated for disabled individuals to foster communication and self-expression and achieve goals.
- Tracked and reported clients' progress based on observations and conversations.
- Enhanced patient wellbeing by supporting participation in recreational activities.
- Accompanied or transported clients to appointments, errands and social activities.
- Assisted with planning and coordination of activities and outings based on individual needs.
- Documented current patient information to update vital signs, behaviors and eating habits.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Transported clients to doctor's appointments and errands.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Maintained clean and well-organized environment for client happiness and safety.
- Followed care plan and directions to administer medications.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
Assistant Store Manager
Family Dollar
Weiser, ID
05.2022 - 07.2022
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Supervised cashiers in processing credit, debit and cash payments.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
Cashier
Smoke City
Fruitland, ID
02.2022 - 05.2022
- Discounted purchases by scanning and redeeming coupons.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Collected payments and provided accurate change.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Verified customer age requirement for alcohol or tobacco purchases.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Trained new team members in cash register operation, stock procedures and customer services.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
Caregiver, Medication Technician
Family Life Memory Care
Nampa, ID
01.2020 - 07.2020
- Improved patient outlook and daily living through compassionate care.
- Laundered clothing and bedding to prevent infection.
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
- Followed care plan and directions to administer medications.
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Followed safe lifting and transferring techniques to transport residents.
- Reported concerns to nurse supervisor to promote optimal care.
- Monitored vital signs and medication use, documenting variances and concerning responses.
Caregiver/Medication Technician
Streamside Assisted Living
Nampa, ID
07.2019 - 01.2020
- Supplied, collected and emptied patient bedpans on frequent basis.
- Obtained, recorded and reported patient vital signs for medication administration.
- Monitored residents with self-administered medications and reported deviation from plans of care to licensed or registered nurse.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Prevented spread of infection by consistent hand washing, universal precautions and special isolation procedures.
Caregiver/Medication Technician
Grace Assisted Living
Meridian, ID
05.2018 - 05.2019
- Laundered clothing and bedding to prevent infection.
- Followed safe lifting and transferring techniques to transport residents.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Prepared [Number] various medications per shift to distribute to patient orally, topically or through inhalation.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
Direct Support Professional Caregiver
Communicare
Nampa, ID
09.2015 - 01.2018
- Improved patient outlook and daily living through compassionate care.
- Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
- Built strong and trusting rapport with clients and loved ones.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Worked closely with clinical staff to support therapeutic and behavioral plans.
- Followed safe lifting and transferring techniques to transport residents.
- Reported concerns to nurse supervisor to promote optimal care.
- Organized oral medications for clients following dosage and schedule requirements.
- Monitored vital signs and medication use, documenting variances and concerning responses.
- Assisted clients with maintaining good personal hygiene.
- Maintained detailed records of services performed on clients.
- Laundered clothing and bedding to prevent infection.
- Recorded client status progress and challenges in logbooks and reports.
- Monitored health and well-being of clients and reported significant health changes.
- Maintained clean and well-organized environment for client happiness and safety.
- Collected and recorded patients' blood pressure, pulse and respirations (TPRs) to evaluate and note basic health status.
- Helped clients get in and out of beds and wheelchairs.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Assisted with meal planning to meet nutritional plans.
- Followed care plan and directions to administer medications.
- Supported bathing, dressing and personal care needs.
- Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
Cashier
Maverick Adventure's First Stop
Nampa, ID
05.2014 - 08.2015
- Worked closely with front-end staff to assist customers.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Answered customer questions and provided store information.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Verified customer age requirement for alcohol or tobacco purchases.
- Trained new team members in cash register operation, stock procedures and customer services.
- Discounted purchases by scanning and redeeming coupons.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Processed refunds for worn, damaged and broken merchandise.
- Helped with purchases and signed customers up for rewards program.
- Collected payments and provided accurate change.
- Helped customers find specific products, answered questions and offered product advice.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Accepted cash and credit card payments, issued receipts and provided change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Learned roles of other departments to provide coverage and keep store operational.
Customer Service Representative
Idaho Youth Ranch Thrift Store
Nampa, ID
12.2013 - 05.2014
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Assembly Line Operator
Plexus
Nampa, ID
06.2013 - 05.2014
- Provided assistance in producing wiring components or assemblies.
- Completed accurate assembly work by positioning and aligning components.
- Referred to work orders and blueprints to perform work to specifications.
Education
High School Diploma -
Nampa Senior High School
Nampa, ID05.2012
Skills
- Working with people with disabilities
- Sanitation
- Direct support
- Cash register
- Cleaning Experience
- Communication skills
- Store management
- Research
- Meal Preparation
- Caregiving
- Laboratory experience
- Typing
- Vital signs
- POS
- Assembly
- ADLs
- Cash handling
- Assisted living
- People Skills Team Building Good Work Ethic Friendly, Positive Attitude Computer Skills Organizational Skills Reliable & Trustworthy Problem Resolution Supervision & Leadership Customer Service First Aid/CPR Active Listening
- Cleaning
- Medication administration
- Assembly line
- CPR
- Dementia Care
- Laundry
- Organizational skills
- Microsoft Outlook
- Stocking
- Memory care
- Sales
- Specimen collection / processing
- Nursing
- Customer service
- Leadership
- Heavy lifting
- Hospitality
- Active listening
- Attention to detail
- Prioritizing calls
- Problem-solving
- Customer relationship management
Certification
- Certified Medication Technician
- Food Handler Certification
Timeline
Crisis Dispatcher
Lifeways
06.2024 - Current
Assistant Store Manager
Family Dollar
05.2022 - 07.2022
Cashier
Smoke City
02.2022 - 05.2022
Direct Support Professional
Advance Services
09.2020 - 08.2023
Caregiver, Medication Technician
Family Life Memory Care
01.2020 - 07.2020
Caregiver/Medication Technician
Streamside Assisted Living
07.2019 - 01.2020
Caregiver/Medication Technician
Grace Assisted Living
05.2018 - 05.2019
Direct Support Professional Caregiver
Communicare
09.2015 - 01.2018
Cashier
Maverick Adventure's First Stop
05.2014 - 08.2015
Customer Service Representative
Idaho Youth Ranch Thrift Store
12.2013 - 05.2014
Assembly Line Operator
Plexus
06.2013 - 05.2014
High School Diploma -
Nampa Senior High School