Brandy Zimmerman
Post Falls
Summary
Revenue Cycle Specialist III with expertise in medical billing and revenue cycle management. Proven track record of resolving complex billing issues and enhancing patient satisfaction. Strong analytical skills applied to optimize revenue processes and improve financial outcomes.
Overview
17
17
years of professional experience
Work History
Revenue Cycle Specialist III
Medical Practice Management Service
Hayden
09.2021 - Current
- Managed patient billing and collections processes efficiently.
- Coordinated with healthcare providers to resolve billing inquiries.
- Implemented process improvements for revenue cycle efficiency.
- Trained new staff on billing software and procedures.
- Assisted patients with payment plans and financial questions.
- Maintained up-to-date knowledge of healthcare regulations and compliance standards.
- Collaborated with other departments to resolve customer inquiries regarding billing issues.
- Reviewed patient accounts to ensure accuracy and completeness of information.
- Maintained current knowledge of insurance policies, procedures, regulations, and guidelines.
Emergency Dispatcher
CIty of Post Falls
Post Falls
01.2021 - 08.2021
- Managed emergency calls from the public to assess urgency and dispatch assistance.
- Coordinated communication between first responders and callers for efficient response.
- Utilized dispatch software to track units and monitor service areas in real-time.
- Provided clear instructions to callers during critical situations to ensure safety.
- Documented incident reports accurately for record-keeping and future reference.
- Maintained composure while handling high-stress situations with professionalism.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Operated a variety of communication equipment such as computers, telephones, radios and other related technology.
- Performed administrative duties such as filing reports, entering data into computer system and maintaining logs.
- Ensured that all dispatch requests were handled promptly and efficiently.
- Monitored multiple radio frequencies, maintained contact with police officers in the field and dispatched appropriate personnel to respond to situations.
Patient Referral Coordinator
Cancer Care Northwest
Spokane
08.2017 - 12.2020
- Coordinated patient referrals to ensure timely access to cancer care services.
- Communicated effectively with patients and healthcare providers regarding referral processes.
- Scheduled appointments and follow-ups for patients referred to specialized cancer services.
- Educated patients on insurance coverage options related to cancer care referrals.
- Assisted in developing policies and procedures pertaining to patient referral processes.
- Communicated with patients regarding their referral status, providing updates when necessary.
- Screened incoming requests for referrals, verifying accuracy of information and eligibility requirements.
- Performed administrative tasks such as filing documents related to patient's referrals.
- Collaborated with internal departments such as clinical staff, billing department and health insurance companies to ensure efficient processing of referrals.
Patient Account Team Lead
Highpoint Medical
Coeur d'Alene
04.2009 - 08.2017
- Supervised patient account team to ensure accurate billing processes.
- Resolved patient inquiries regarding account discrepancies and billing issues.
- Coordinated training sessions for new staff on billing software and procedures.
- Collaborated with healthcare providers to verify insurance information and coverage.
- Managed escalated patient concerns, providing timely resolutions and support.
- Reviewed submitted claims for accuracy prior to submission to payers.
- Coordinated with other departments to ensure accurate billing and collections processes.
- Prepared periodic reports summarizing financial status of accounts receivable portfolio.
- Ensured compliance with HIPAA requirements when handling confidential patient information.
- Provided customer service support by responding promptly to inquiries regarding account statuses.
- Processed refunds, disbursements, and payments.
- Reached out to patients once insurance was billed in order to obtain payments due.
- Resolved inquiries from patients, families, and external payers.
- Compiled information from patients and caregivers or family members to identify care concerns.
Education
General
Spokane Falls Community College
Spokane, WASkills
- Medical billing
- Claims processing
- Revenue cycle management
- Risk adjustment
- Compliance regulations
- Customer relationship management
- Insurance verification
- Problem solving
- Attention to detail
- Medical billing expertise
- HIPAA compliance
- Verifying insurance
- Debt collection procedures
- Collecting payments
- Self motivation
- Adaptability
- Time management abilities
Timeline
Revenue Cycle Specialist III
Medical Practice Management Service
09.2021 - Current
Emergency Dispatcher
CIty of Post Falls
01.2021 - 08.2021
Patient Referral Coordinator
Cancer Care Northwest
08.2017 - 12.2020
Patient Account Team Lead
Highpoint Medical
04.2009 - 08.2017
General
Spokane Falls Community College