Summary
Overview
Work History
Education
Skills
Awards
Timeline
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Brayden Cannon

Post Falls

Summary

Detail-oriented operations driven individual with over 4 years of experience managing on-site delivery operations and processes at Tesla. Promoted to Sr. Delivery Advisor after taking ownership of end-to-end operations for 450+ annual deliveries, earning multiple Delivery Excellence awards and achieved CSAT scores above 90%. Excel in process optimization, logistical coordination, and complex problem-solving in fast-paced environments.

Overview

6
6
years of professional experience

Work History

Sr. Delivery Advisor

Tesla
02.2022 - Current
  • Executed and lead delivery operations that resulted in #1 customer satisfaction delivery center in region for Q3 2025, successfully handling 492 deliveries with 50% of traditional staffing
  • Facilitated and streamlined on-site delivery operations ranging from document preparation to on-site delivery execution
  • Managed on-site document printing and preparation for deliveries, trade-ins, buybacks, and lease returns
  • Provided exceptional customer service throughout entire delivery experience from document/registration support to physical vehicle walkthrough
  • Orchestrated daily vehicle deliveries ensuring cleanliness to support seamless and efficient client pickup operations
  • Coordinated with service teams to identify and rectify issues with delivery vehicles
  • Facilitated effective handling of customer escalations to address delivery DMV and registration issues
  • Communicated and coordinated between cross-functional teams to enhance customer experience and streamline service processes
  • Analyzed customer feedback data to identify trends and drive process improvements
  • Organized and coordinated on-site operations for marketing events

Bike Assembler

DICK'S Sporting Goods
06.2020 - 02.2022
  • Drive process improvements to enhance customer experience and operational efficiency
  • Assemble different varieties of bicycles to support demand
  • Sold NoSweatProtectionPlans and DICK'S Sporting Goods credit card during bicycle purchase and inspection process

Education

High School Diploma -

Bridge Academy
Coeur d'Alene, ID
06.2021

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Kootenai Technical Education Campus (KTEC)
Rathdrum, ID
06.2020

Skills

  • Computer literacy
  • Analytical thinking
  • Strategic planning
  • Communication skills
  • Problem-solving
  • Time management

Awards

Delivery Excellence Award Q1 2025, Delivery Excellence Award Q3 2025, Certified Bicycle Technician DICK’S Sporting Goods 2020, World TaeKwonDo Federation Black Belt 2017

Timeline

Sr. Delivery Advisor

Tesla
02.2022 - Current

Bike Assembler

DICK'S Sporting Goods
06.2020 - 02.2022

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Kootenai Technical Education Campus (KTEC)

High School Diploma -

Bridge Academy
Brayden Cannon