Brayen Kurniawan
Batam,Indonesia
Summary
Operations professional with core experience in travel agent operations and front office services, complemented by a background in warehouse operations and logistics coordination. Skilled in managing bookings, customer service, and administrative processes, along with handling documentation, inventory tracking, and operational reporting to support efficient daily operations. Detail-oriented, disciplined, and proactive, with a strong focus on accuracy, process improvement, and adaptability in fast-paced environments.
Overview
6
6
years of professional experience
Work history
Operation staff
PT Indonature Travel
Gianyar, Bali, Indonesia
2024.02 - 2026.02
- Booking & Reservation Management
Managed end-to-end tour bookings and reservations, including accommodations, transportation, and activities.
Ensured accuracy in booking details, confirmations, and schedule arrangements. - Client & Partner Coordination
Coordinated with clients, B2B partners, and service providers to ensure smooth tour execution.
Handled inquiries, special requests, and operational updates in a timely and professional manner. - Data Management & Reporting
Maintained accurate booking records, customer data, and operational documentation.
Prepared daily reports and monitored booking status to support operational efficiency. - Sales & Service Support
Promoted and upsold tour packages based on customer needs and preferences.
Provided recommendations to enhance customer experience and maximize sales opportunities. - Operational Execution
Carried out daily operational tasks with accuracy and efficiency to ensure smooth service delivery.
Monitored tour operations and addressed issues promptly to maintain service quality.
Warehouse staff member
PT Digital Hotel Indonesia
Badung, Bali, Indonesia
2023.01 - 2024.02
- Handled receiving and inventory control
- Maintained stock accuracy using ERP/WMS
- Performed picking, packing, and dispatch
- Collaborated closely with other departments for smooth operations.
Front office staff
Serenity Eco Guesthouse and Yoga
Badung, Bali, Indonesia
Aug 2021 - Dec 2022
- Front Desk Operations
Managed daily front desk activities, including guest check-in and check-out processes, ensuring a smooth and welcoming experience.
Handled guest inquiries professionally, providing accurate information about services, facilities, and schedules. - Reservations & Customer Coordination
Coordinated yoga class registrations for both in-house guests and walk-in customers, ensuring proper scheduling and availability.
Processed spa and wellness bookings through an online reservation system with high accuracy and attention to detail. - Administrative & Record Management
Maintained and updated guest records, reservation data, and daily reports to ensure data accuracy and operational efficiency.
Supported administrative tasks, including documentation and internal reporting. - Operational Coordination
Collaborated with housekeeping, wellness, and operations teams to ensure seamless service delivery.
Assisted in maintaining service standards and enhancing overall guest experience.
Tour Desk Agent (Trainee for apprenticeship prgrm)
Getrudish Tours and Travel
Labuan Bajo.NTT, Indonesia
2020.04 - 2020.11
- Managed daily operations of the tour desk, ensuring seamless guest experiences for walk-ins and online inquiries.
- Coordinated tour bookings and schedules, optimizing resource allocation.
- Assisted walk-ins and online inquiries from guests, providing detailed information on local attractions.
- Developed and maintained relationships with local vendors to enhance service offerings.
Education
High School Diploma - Tourism travel business
SMK Sadar Wisata
Ruteng, NTT, Indonesia 2018.02 - 2021.06
Skills
- Communication and customer service
- Digital literacy (Microsoft Office & Google Workspace)
- Strong attention to detail
- Booking handling
- Booking system
- Transportation arrangement
- Travel research
- Time management
- Negotiation and sales
- Warehouse operations
- ERP-WMS system (Accurate)
- Documentation & Reporting
- Shipping Coordination
- Material Handling & Site Logistics Coordination
- Goods Receiving & Inspection (PO Verification)
- Operational coordination
- Solution-oriented thinking
- Team building
- Leadership
Languages
English
Advanced
Portfolio
My portfolio in Travel operation role
My supporting document
Timeline
Operation staff
PT Indonature Travel
2024.02 - 2026.02
Warehouse staff member
PT Digital Hotel Indonesia
2023.01 - 2024.02
Front office staff
Serenity Eco Guesthouse and Yoga
Aug 2021 - Dec 2022
Tour Desk Agent (Trainee for apprenticeship prgrm)
Getrudish Tours and Travel
2020.04 - 2020.11
High School Diploma - Tourism travel business
SMK Sadar Wisata
2018.02 - 2021.06