Brayen Kurniawan

Work Preference

Work Type

Full Time

Summary

Operations professional with hands-on experience in travel agent operations, warehouse activities, logistics coordination, and administrative support. Experienced in handling operational documentation, customer and internal coordination, inventory tracking, and daily reporting to support smooth and efficient business operations. Detail-oriented, disciplined, and proactive, with a strong focus on accuracy, process alignment, and continuous operational improvement. Adaptable and eager to learn, with a proven ability to support organizational objectives in structured, fast-paced environments.

Overview

5

years of professional experience

Work History

OPERATIONS STAFF

PT.Indonature Travel

Pantai Saba, Kec.Blabatu

05.2024 - 12.2025

Customer & B2B Partner Communication
Act as the main contact for travel agents, corporate clients, and direct customers.
Provide timely responses via email, WhatsApp, and phone.
Handle changes, cancellations, rescheduling, and special requests to provider.
Maintain professional service aligned with Spanish and Latin American people.
Assist customers before, during, and after their trips.
Daily Operations and Administration
Update booking systems and records.
Monitor schedules, deadlines, and payment status.
Budgeting for day tour operations and create expenses form for client program.
Create transport order for day tour operation.
Collected and reconciled tour physical tickets and tour-related payment at the end of daily operations.
Prepare reports for management.
Booking Data Management & Documentation
Collect, organize, and accurately input booking, customer, and operational data into reservation and database systems.
Customer Feedback & Service Enhancement
Review customer needs and feedback to support continuous improvement of travel products, tour services, and customer experience.
Tour Operations Monitoring & Quality Control
Regularly review tour operations and service execution to ensure programs meet company standards and customer expectations.
Time Management & Operational Efficiency
Prioritize tasks effectively and manage time efficiently to ensure smooth daily operations and timely completion of responsibilities.

WAREHOUSE STAFF

PT.Digital Hotel Indonesia

Kerobokan, Kec. Kuta Utara

03.2023 - 04.2024

Receiving Goods
Receive smart devices and accessories.
Check the quantity and condition of items based on packing list information.
Making a confirmation report for the receiving status.
Inventory Management
Store items correctly and keep stock records updated.
Record keeping
Maintaining accurate filing of all shipping, receiving and compliance document.
Storage & Handling
Handle and store devices carefully to avoid damage.
Organizing item placement based on its category.
Coordination
Maintain a good coordination with production department for material supplies in order to keep up project work acceleration.
Order picking & packing
Picking items based on orders and pack them properly.
Shipping & Distribution
Coordinated with delivery operators to prepare and dispatch items in accordance with scheduled timelines.
Returns & Repairs Handling
Receive returned or faulty devices and record them.
Quality Control Support
Check products to make sure they are correct and usable.
Warehouse Safety & Cleanliness
Keep the warehouse clean, organized, and safe.

FRONT OFFICE RECEPTIONIST

Serenity Eco Guesthouse And Yoga

Canggu, Kec. Kuta Utara

07.2022 - 02.2023

Managed and processed guest reservations for walk-in guests, phone inquiries, and online booking platforms using a Reservation Management System (RMS).
Collected, verified, and maintained guest personal information for registration and documentation purposes in compliance with internal procedures.
Responded to guest inquiries regarding accommodation, facilities, yoga classes, and spa services with a service-oriented approach.
Handled guest complaints, requests, and questions professionally to ensure customer satisfaction.
Coordinated daily room availability and service schedules with the housekeeping team.
Registered and assisted in-house and walk-in guests with bookings for yoga classes and spa services through the online software system.

LOGISTICS TEAM MEMBER

SV.Ishana Kokka

Labuan Bajo

10.2021 - 05.2022

Material & Equipment Coordination: Coordinate the delivery, storage, and distribution of construction materials, tools, and equipment to ensure smooth project operations.
Inventory Control & Tracking: Monitor material usage, maintain accurate inventory records, and prevent shortages or overstock in alignment with project requirements.
Site Logistics Support: Support daily construction site operations by ensuring materials and equipment are available according to project schedules and work plans.
Warehouse & Storage Operations: Manage basic warehouse activities, including receiving, storing, labeling, and issuing construction materials and equipment.
Coordination with Project Teams: Communicate effectively with supervisors, and suppliers to ensure timely material flow and resolve logistics-related issues.

TOUR DESK AGENT

PT.Getrudis Tours And Travel

Labuanbajo

04.2021 - 08.2021

Tour Promotion & Guest Assistance: Promote tour activities to walk-in guests and provide clear, accurate information regarding program details, availability, pricing, and regulations.
Email & Inquiry Handling: Respond to customer emails and handle inquiries promptly and professionally.
Sales & Negotiation: Offer customers well-researched travel options and competitive deals, successfully closing sales through effective negotiation.
Customer Service & Relationship Building: Deliver an excellent customer service experience to both new and existing clients, building long-term relationships and securing repeat and new travel assignments.

Education

High School Diploma - Usaha Perjalanan Wisata

SMK Sadar Wisata

02.2021

Skills

Communication and customer service
Ability to multitask and work under pressure
Digital literacy
Strong attention to detail
Experienced in using booking systems and task management tools
Negotiation and sales
Independent and collaborative work

Operational coordination
Understanding about warehouse management system
Basic knowledge of electronic devices and familiar to smart home devices
Stock handling and inventory accuracy
Responsive to evolving situations

Languages

English

Upper intermediate (B2)

Timeline

OPERATIONS STAFF - PT.Indonature Travel

05.2024 - 12.2025

WAREHOUSE STAFF - PT.Digital Hotel Indonesia

03.2023 - 04.2024

FRONT OFFICE RECEPTIONIST - Serenity Eco Guesthouse And Yoga

07.2022 - 02.2023

LOGISTICS TEAM MEMBER - SV.Ishana Kokka

10.2021 - 05.2022

TOUR DESK AGENT - PT.Getrudis Tours And Travel

04.2021 - 08.2021

SMK Sadar Wisata - High School Diploma, Usaha Perjalanan Wisata

Interests

Automotive, Mechanic, Machinery, Manufacturing, Construction