Brayen Kurniawan

Booking & Reservations
Handle flight, hotel, tour, and transportation bookings.
Issue tickets and confirm reservations.
Make changes or cancellations when needed.

• Customer & B2B Partner Communication
  Act as the main contact for travel agents, corporate clients, and direct customers.
  Provide timely responses via email, WhatsApp, and phone
  Handle changes, cancellations, rescheduling, and special requests.
  Maintain professional service aligned with Spanish and Latin American communication styles.
  Assist customers before, during, and after their trips.
• Daily Operations and Administration
  Update booking systems and records.
  Monitor schedules, deadlines, and payment status.
  Budgeting for day tour operations.
  Prepare reports for management.
• Booking Data Management & Documentation
  Collect, organize, and accurately input booking, customer, and operational data into reservation and database systems.
• Customer Feedback & Service Enhancement
  Review customer needs and feedback to support continuous improvement of travel products, tour services, and customer experience.
  
• Tour Operations Monitoring & Quality Control
  Regularly review tour operations and service execution to ensure programs meet company standards and customer expectations.
  
• Time Management & Operational Efficiency
  Prioritize tasks effectively and manage time efficiently to ensure smooth daily operations and timely completion of responsibilities.

• Receiving Goods
  Receive smart devices and accessories.
  Check quantity and condition of items.
• Inventory Management
  Store items correctly and keep stock records updated.
• Storage & Handling
  Handle and store devices carefully to avoid damage.
• Coordination
  Maintain a good coordination with production department for material supplies in order to keep up work acceleration.
• Order picking & packing
  Picking items based on orders and pack them properly.
• Shipping & Distribution
  Prepare items for delivery and send them on time.
• Returns & Repairs Handling
  Receive returned or faulty devices and record them.
• Quality Control Support
  Check products to make sure they are correct and usable.
• Warehouse Safety & Cleanliness
  Keep the warehouse clean, organized, and safe.

• Managed and processed guest reservations for walk-in guests, phone inquiries, and online booking platforms using a Reservation Management System (RMS)
• Collected, verified, and maintained guest personal information for registration and documentation purposes in compliance with internal procedures
• Responded to guest inquiries regarding accommodation, facilities, yoga classes, and spa services with a service-oriented approach
• Handled guest complaints, requests, and questions professionally to ensure customer satisfaction
• Coordinated daily room availability and service schedules with the housekeeping team
• Registered and assisted in-house and walk-in guests with bookings for yoga classes and spa services through the online software system

• Material & Equipment Coordination
  Coordinate the delivery, storage, and distribution of construction materials, tools, and equipment to ensure smooth project operations.
• Inventory Control & Tracking
  Monitor material usage, maintain accurate inventory records, and prevent shortages or overstock in alignment with project requirements.
• Site Logistics Support
  Support daily construction site operations by ensuring materials and equipment are available according to project schedules and work plans.
• Warehouse & Storage Operations
  Manage basic warehouse activities, including receiving, storing, labeling, and issuing construction materials and equipment.
• Coordination with Project Teams
  Communicate effectively with supervisors, and suppliers to ensure timely material flow and resolve logistics-related issues.

• Tour Promotion & Guest Assistance
  Promote tour activities to walk-in guests and provide clear, accurate information regarding program details, availability, pricing, and regulations.
• Email & Inquiry Handling
  Respond to customer emails and handle inquiries promptly and professionally.
• Sales & Negotiation
  Offer customers well-researched travel options and competitive deals, successfully closing sales through effective negotiation.
• Customer Service & Relationship Building
  Deliver an excellent customer service experience to both new and existing clients, building long-term relationships and securing repeat and new travel assignments.