Goldensius Brayen

Operation | Warehousing

Batam,Indonesia

Summary

Operations professional with hands-on experience in travel agent operations, warehouse activities, logistics coordination, and administrative support. Experienced in handling operational documentation, customer and internal coordination, inventory tracking, and daily reporting to support smooth and efficient business operations. Detail-oriented, disciplined, and proactive, with a strong focus on accuracy, process alignment, and continuous operational improvement. Adaptable and eager to learn, with a proven ability to support organizational objectives in structured, fast-paced environments.

Overview

years of professional experience

Work History

Operations Staff

PT.Indonature Travel

Gianyar.Bali, Indonesia

02.2024 - 01.2026

Booking & Reservations
Handle flight, hotel, tour, and transportation bookings.
Issue tickets and confirm reservations.
Make changes or cancellations when needed.
Customer & B2B Partner Communication
Act as the main contact for travel agents, vendors, and direct customers.
Provide timely responses via email, WhatsApp, and phone.
Handle changes, cancellations, rescheduling, and special requests to the provider.
Maintain professional service aligned with Spanish and Latin American people. Assist customers before, during, and after their trips.
Daily Operations and Administration
Update booking systems and records.
Monitor schedules, deadlines, and payment status.
Budget for day tour operations and create an expense form for the client program.
Create a transport order for day tour operation.
Collected and reconciled physical tour tickets and tour-related payments at the end of daily operations.
Prepare reports for management.
Booking Data Management & Documentation
Collect, organize, and accurately input booking, customer, and operational data into reservation and database systems.
Customer Feedback & Service Enhancement
Review customer needs and feedback to support continuous improvement of travel products, tour services, and customer experience.
Tour Operations Monitoring & Quality Control
Regularly review tour operations and service execution to ensure programs meet company standards and customer expectations.
Time Management & Operational Efficiency
Prioritize tasks effectively and manage time efficiently to ensure smooth daily operations and timely completion of responsibilities

Warehouse Staff

PT.Digital Hotel Indonesia

Denpasar.Bali, Indonesia

01.2022 - 01.2024

Receiving Goods
Performing a goods receiving procedure by inspecting the quality and verifying the goods’ quantity, against the purchase order, packing slip, and physical quantity of electronic devices that were shipped from the supplier.
Inventory Management
Manage inventory via system to maintain real-time stock accuracy; performed cycle counts and full stocktakes to ensure precise daily update and monthly reporting
Record keeping
Maintaining accurate filing of all shipping, receiving and compliance document.
Storage & Handling
Handle and store devices carefully to avoid damage.
Organizing item placement based on its category.
Coordination
Maintain a good coordination with production department for material supplies in order to keep up project work acceleration.
Order picking & packing
Picking items based on orders and pack them properly.
Shipping & Distribution
Coordinated with delivery operators to prepare and dispatch items in accordance with scheduled timelines.
Returns & Repairs Handling
Receive returned or faulty devices and record them.
Quality Control Support
Check products to make sure they are correct and usable.
Warehouse Safety & Cleanliness
Keep the warehouse clean, organized, and safe.

Logistics Staff

CV. ISHANA KOKKA

Labuan Bajo.NTT, Indonesia

01.2021 - 12.2021

Managed receiving, storage, and distribution of construction materials (cement, steel bars, BRC fence components, sand, and rocks) delivered from Labuan Bajo to a remote project site in Komodo National Park.
Coordinated material transportation via barge and handled ferry-side operations, including receiving shipments at the harbor and supervising unloading processes.
Verified incoming materials against purchase orders and ensured accurate documentation before transfer to the site warehouse.
Maintained stock accuracy and monitored material usage for a 1,500-meter BRC fence and irrigation structure project.
Organized on-site warehouse layout and ensured proper handling to prevent damage, loss, and delays in a remote and high-risk environment.
Coordinated with transport teams and site workers to ensure timely delivery of materials and equipment for foundation and construction work.

Tour Desk Agent (Student Apprenticeship)

PT. Getrudis Tours And Travel

Labuan Bajo.NTT, Indonesia

06.2020 - 12.2020

Managed daily operations of tour desk, ensuring seamless guest experiences.
Coordinated tour bookings and schedules, optimizing resource allocation.
Assisted guests with inquiries, providing detailed information on local attractions.
Developed and maintained relationships with local vendors to enhance service offerings.

Education

High School Diploma - Usaha Perjalanan Wisata

SMK Sadar Wisata

Jl. Ulumbu, Bangka Nekang,Kab.Manggrai,Prov.NTT

02.2021

Skills

Communication and customer service
Ability to multitask and work under pressure
Digital literacy
Strong attention to detail
Fast Learner of New Systems
Negotiation and sales
Independent and collaborative work
Operational coordination

Knowledge on warehouse management system
Basic knowledge of electronic components and smart devices
Knowledge of measurement instruments and unit calculations, including calipers, volumetric measurement (cubication), digital weighing scales, and tape measures
Working knowledge of construction materials and their applications
Supply chain coordination
Solution-oriented thinking
Responsive to evolving situations
Warehouse operations

Language

English

Upper intermediate (B2)

Interests

Automotive, Mechanic, Machinery, Manufacturing, Construction, Computing and IT

Portfolio

My portfolio in warehouse role

My portfolio in Travel operation role

My supporting document