BreAnn Kolsen-Holsapple
Boise
Summary
Dynamic professional with a proven track record at Green Lawncare and Landscape, excelling in team management and customer service. Skilled in training and mentoring, I implemented process improvements that enhanced workflow efficiency and increased team productivity. Adept at payroll processing and maintaining meticulous attention to detail, I drive results through effective communication and organizational skills.
Overview
15
15
years of professional experience
Work History
Supervisor
Green Lawncare and Landscape
07.2022 - Current
- Supervised daily operations to ensure efficient lawncare and landscaping services.
- Trained and mentored team members on best practices in landscaping techniques and safety protocols.
- Coordinated project timelines and resource allocation to meet service delivery deadlines.
- Implemented process improvements that enhanced workflow efficiency and reduced downtime.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
Assistant Manager
Tobacco Connection
12.2018 - 11.2020
- Assisted in managing daily operations to ensure optimal workflow and customer satisfaction.
- Coordinated staff schedules and training programs to enhance team performance and service quality.
- Implemented inventory management practices to maintain product availability and minimize waste.
- Developed employee performance metrics to monitor progress and drive continuous improvement initiatives.
- Oversaw compliance with company policies and regulatory requirements, ensuring a safe work environment.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Legal Assistant
Martelle, Bratton & Associates
02.2015 - 11.2018
- Conducted legal research to support case preparation and strategy development.
- Drafted and edited legal documents, ensuring compliance with relevant regulations.
- Managed client communications, providing timely updates on case progress and requirements.
- Organized and maintained case files, enhancing accessibility for attorneys and staff.
- Reviewed incoming correspondence, identifying critical issues for attorney attention.
- Trained new team members on office procedures and document management systems.
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
Payroll Administrator
Track Utilities
11.2013 - 02.2015
- Processed payroll for employees, ensuring accuracy and compliance with company policies.
- Maintained payroll records and employee information in HRIS software.
- Collaborated with finance team to reconcile discrepancies in payroll data.
- Assisted in the preparation of tax filings and reports related to payroll activities.
- Handled complex payroll situations such as back-pay calculations, garnishments, and overtime payments with accuracy and professionalism.
- Calculated payroll deductions by accurately using software and processed payroll to meet preset requirements.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Reduced errors in payroll calculations with meticulous attention to detail and thorough data verification.
- Processed payroll garnishments such as tax liens and child support.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Managed accurate records of employee time off, leave balances, and attendance for precise pay calculation.
- Facilitated year-end reporting by preparing accurate W-2 forms for all employees within required deadlines.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
Assistant Manager
Dominos's Pizza
01.2011 - 09.2013
- Facilitated communication between departments to streamline processes and enhance collaboration.
- Analyzed sales data to identify trends, informing strategic decisions for promotions and product placement.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Generated repeat business through exceptional customer service.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Oversaw daily operations to maintain store cleanliness and organization.
Education
High School Diploma -
Vallivue High School
Caldwell, IDSkills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Inventory control
- Team building
- Inventory oversight
- Software experience
- Verbal and written communication
- Coaching and mentoring
- Payroll processing
- Documentation and reporting
- Multitasking Abilities
- Time management
- Adaptability and flexibility
- Organizational skills
- Reliability
- Adaptability
- Self motivation
- Task prioritization
Timeline
Supervisor
Green Lawncare and Landscape
07.2022 - Current
Assistant Manager
Tobacco Connection
12.2018 - 11.2020
Legal Assistant
Martelle, Bratton & Associates
02.2015 - 11.2018
Payroll Administrator
Track Utilities
11.2013 - 02.2015
Assistant Manager
Dominos's Pizza
01.2011 - 09.2013
High School Diploma -
Vallivue High School