Breanna Childers
Nampa,ID
Summary
Dynamic account manager with over four years of experience across diverse industries, specializing in client relationship development and revenue generation for both new and established accounts. Recognized for a focused and enthusiastic approach, complemented by strong communication, time management, and problem-solving skills. Versatile in collaborating within teams or working independently, consistently demonstrating self-motivation and reliability. Committed to taking full responsibility for all tasks, ensuring excellence in every aspect of account management.
Overview
8
8
years of professional experience
Work History
Inside Sales Representative
LDR Site Services
10.2025 - Current
- Answered customers' questions regarding products, prices, and availability.
- Managed friendly and professional customer interactions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Used CRM software to maintain detailed contact logs and account records.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Set up new accounts, established customer credit and set up payment methods.
- Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement.
Customer Success Manager- Retention Specialist
Yelp
05.2023 - 10.2024
- Enhanced customer satisfaction by proactively addressing concerns and providing tailored solutions.
- Streamlined customer onboarding process for accelerated product adoption and increased retention rates.
- Collaborated with sales team to ensure seamless handoffs, resulting in smoother customer transitions.
- Identified upsell opportunities through frequent account reviews, contributing to increased revenue generation.
- Managed a portfolio of key accounts, maintaining strong relationships and ensuring high levels of satisfaction.
- Implemented effective communication strategies that fostered long-lasting connections with customers.
- Conducted regular account reviews to assess progress and strategize future growth opportunities for clients.
- Delivered exceptional user experiences by consistently exceeding customer expectations in problem-solving efforts.
- Nurtured long-term partnerships by maintaining open lines of communication and providing consistent support.
- Implemented best practices in the realm of Customer Success Management, elevating company-wide standards.
- Enhanced customer satisfaction levels with proactive communication and timely resolution of issues.
- Boosted revenue through upselling and cross-selling opportunities during customer interactions.
- Reviewed successes and failures to learn from previous mistakes.
Key Account Manager
LDR Site Services
09.2020 - 05.2023
- Cultivated client loyalty through consistent quality, productivity, exemplary service and proactive management.
- Maintained positive working relationships with vendors and clients.
- Liaised between clients and management to provide client feedback and resolve inquiries.
- Increased profitability and revenue by generating $600,000 in margin.
- Placed orders, handled all of their requests, and removed units.
- Acquired dumpsters, porta potties, fencing, generators, storage containers and office trailers for construction sites.
- Provided emergency services for national accounts.
- Inside sales.
Account Manager
SERVPRO of Meridian
04.2019 - 09.2020
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
- Met, engaged and pursued customers through networking, referrals and marketing.
- Developed strategic growth plans for new and existing customers.
- Pitched to new clients by leveraging client base and targeting strategic partnerships.
- Completed monthly sales audit reports and expense reports.
- Used CRM database to track referral and appointment data.
- Mitigation, remediation and construction services.
- Worked with multiple types of clients, insurance companies, property managers, realtors and hotels.
- Inside/outside sales.
Account Manager
Paylocity
01.2018 - 04.2019
- Managed multiple accounts and worked to exceed performance goals.
- Provided clear business insight and market knowledge to drive solutions to meet customers' business objectives.
- Educated clients on how to use the software.
- Processed emerging markets clients payroll.
- Built and maintained productive relationships with customers and internal partners.
- Payroll software.
- Used CRM database to track referral and appointment data.
- Upselling to meet customer's needs.
Client Support Specialist
TSheets
06.2017 - 01.2018
- Demonstrated strong sense of ownership for customer issues, displaying empathy and maintaining productive dialogue throughout open requests.
- Delivered high level of service to clients in effort to build upon relationships for future.
- Diagnosed technical problems and communicated solutions to customers.
- Delivered exceptional client experience and encouraged repeat business.
- Delivered friendly and knowledgeable support to current and prospective customers.
- Timekeeping and HR software.
- Upselling to meet customers needs.
Education
Business
College of Western Idaho
Skills
- Technical Support
- Account Management
- Marketing
- Project Management
- Customer Service
- Budget Planning
- Event Planning
- Social Media Planning
- Lead Generation
- Effective Customer Upselling
- Computer Skills
- Microsoft Office
- Training & Development
- Inside Sales
- Customer Account Management
- Client Relations
- Revenue Growth
- Sales Proficiency
- CRM Software
- Customer Relations
- Customer Retention
- Schedule Management
- Telephone sales
- Salesforce CRM
Education
true
Timeline
Inside Sales Representative
LDR Site Services
10.2025 - Current
Customer Success Manager- Retention Specialist
Yelp
05.2023 - 10.2024
Key Account Manager
LDR Site Services
09.2020 - 05.2023
Account Manager
SERVPRO of Meridian
04.2019 - 09.2020
Account Manager
Paylocity
01.2018 - 04.2019
Client Support Specialist
TSheets
06.2017 - 01.2018
Business
College of Western Idaho