Summary
Overview
Work History
Certification
Timeline
Generic

Brenda Burnham

Meridian,ID

Summary

Enthusiastic and hard working manager with a strong desire to deliver exceptional customer service, exceed company standards, and coach/mentor team members to reach the next level of their career.

Professional prepared for leadership roles, bringing valuable experience in managing operations and motivating teams. Recognized for commitment to high standards and delivering results. Known for fostering collaboration and adaptability, ensuring consistent performance and customer satisfaction.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Store Leader

7-11 Corporation
07.2023 - 06.2025
  • Daily operations - ordering, scheduling, maintain budgets
  • Provide exceptional customer service and top notch relationships with vendors
  • Coaching and training team members - promoted sales associates to Assistant Store Leader
  • Maintain the highest standards of food safety, store cleanliness
  • Coordinated with vendors to ensure timely delivery of merchandise while maintaining optimal stock levels instore.
  • Coached staff to leverage upselling and cross-selling opportunities, driving consistent sales by cultivating competitive and results-driven culture.

General Manager

Via 313
07.2021 - 07.2023
  • Reduced labor to 20% three months after opening.
  • Maintain food costs below 22%
  • Coaching and training team members - promoted AKM and shift leads
  • Maintain the highest standards of food safety, company expectations, and deliver the best guest experience.
  • Community marketing - involved with the city and schools.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Developed and implemented strategies to increase sales and profitability.

Area Coach/Operations Specialist/GM

Yum Brands, Taco Bell
04.2017 - 06.2021
  • Operations Specialist Corporate Taco Bell - Opened 4 locations from ground up. Contact between contractors/corporate offices, hired/trained all staff
  • Area Coach - Six locations with annual sales of $40M
  • Reduced drive thru speed to below 3 minutes
  • CORE scores over 95%, with zero food safety issues.
  • Manager of the Year 2019 & 2020
  • Oversaw staff scheduling efforts ensuring optimal coverage during peak hours without compromising budgetary constraints.
  • Ensured compliance with company policies and procedures, maintaining high standards of service quality across locations.
  • Fostered a positive work environment by promoting open communication and team collaboration.

Director of Food & Beverage

Hilton Hospitality
10.2015 - 04.2017
  • Managed restaurant, lounge, room service, and catering
  • Weekly schedules, inventory, menu planning
  • Catering events for 100+ guests
  • Manage all food & beverage ordering, quality, and food safety

Kitchen Manager/AM

Applebees
10.2010 - 10.2015
  • FOH manager, marketing manager, Training manager
  • Schedules, invoices, weekly inventory, orders.
  • Manager of the Year
  • Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
  • Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.

Concession/Premium Manager

Levy Restaurants
05.2000 - 10.2012
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program. - implemented non profit program, with over 200 volunteers on event days
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Certification

  • Thurston County Food Safety Certification
  • Servsafe Certified and Servsafe Proctor
  • MAST 12 certification

Timeline

Store Leader

7-11 Corporation
07.2023 - 06.2025

General Manager

Via 313
07.2021 - 07.2023

Area Coach/Operations Specialist/GM

Yum Brands, Taco Bell
04.2017 - 06.2021

Director of Food & Beverage

Hilton Hospitality
10.2015 - 04.2017

Kitchen Manager/AM

Applebees
10.2010 - 10.2015

Concession/Premium Manager

Levy Restaurants
05.2000 - 10.2012

Similar Profiles

CREATE PROFILE
Brenda Burnham