Brenda Cordova
MOUNTAIN HOME,ID
Summary
Customer Support Supervisor with a proven track record at Republic Services, excelling in training and coaching teams to enhance customer relations. Skilled in policy enforcement and inter-department collaboration, I effectively motivated staff to achieve high performance, and exceptional customer education.
Overview
9
9
years of professional experience
Work History
Customer Support Supervisor
Republic Services
05.2022 - Current
- Supported staff with training, guidance and confident leadership.
- Provided leadership, guidance and support to staff members.
- Developed and maintained courteous and effective working relationships.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Self-motivated, with a strong sense of personal responsibility.
- Worked with customers and various departments to ensure the safety and acceptance of upcoming projects.
- Knowledge of TSCA, DOT, and RCRA regulations for waste acceptance into the site.
Customer Support Specialist
Republic Services
04.2019 - 05.2022
- Learned and adapted quickly to new technology and software applications.
- Paid attention to detail while completing assignments.
- Excellent communication skills, both verbal and written.
- Worked effectively in fast-paced environments.
- Ensured the acceptance of trucks in a timely manner while making sure the data entry was accurate.
Front Desk Receptionist
Motel 6
08.2016 - 04.2019
- Completed data entry and filing to keep records updated for easy retrieval.
- Organized, maintained and updated information in computer databases.
- First point of contact with customers as they were arriving and communication via phone.
- Assisted manager with training of new employees and new system upgrades.
Education
High School Diploma -
Beatty High School
Beatty, NV06.2013
Skills
- Training and coaching
- Staff motivation
- Policy enforcement
- Inter-department collaboration
- Account updates
- Customer relations
- Research and due diligence
- Customer education
Languages
Spanish
Native or Bilingual
Timeline
Customer Support Supervisor
Republic Services
05.2022 - Current
Customer Support Specialist
Republic Services
04.2019 - 05.2022
Front Desk Receptionist
Motel 6
08.2016 - 04.2019
High School Diploma -
Beatty High School