Brenda Lozano
Nampa
Summary
Dynamic professional with a proven track record at First Federal Bank, excelling in relationship building and customer service. Skilled in cash handling and bilingual communication, I enhanced client understanding of financial products, fostering loyalty and repeat business. Recognized for improving operational efficiency through effective problem-solving and exceptional service delivery.
Overview
5
5
years of professional experience
Work History
Personal Banker
First Federal Bank
04.2025 - Current
- Processed loan applications and opened new accounts, ensuring compliance with bank policies.
- Educated customers on financial products, enhancing their understanding and promoting suitable options.
- Developed strong relationships with clients, fostering loyalty and repeat business through exceptional service.
Office Manager
Double A Plumbing LLC
10.2021 - 06.2022
- Maintained accurate records of invoices and payments, enhancing financial tracking processes.
- Coordinated communication between clients and plumbing teams, improving service delivery effectiveness.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Fulfillment Problem Solver
Amazon
01.2021 - 09.2021
- Assisted in identifying and resolving fulfillment discrepancies to enhance operational efficiency.
- Supported inventory management processes by accurately tracking stock levels and order statuses.
- Assisted management in the development of new fulfillment policies, leading to increased efficiency and cost savings.
Education
Associate of Science - Business Administration And Management
College of Western Idaho
Nampa, ID01-2029
Skills
- Relationship building
- Customer service
- Cash handling
- Proficient bilingual communication
Languages
Spanish
Timeline
Personal Banker
First Federal Bank
04.2025 - Current
Office Manager
Double A Plumbing LLC
10.2021 - 06.2022
Fulfillment Problem Solver
Amazon
01.2021 - 09.2021
Associate of Science - Business Administration And Management
College of Western Idaho
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