Summary
Overview
Work History
Education
Skills
Timeline
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Brendan Wills

Boise,ID

Summary

Strong leader and problem-solver dedicated to streamlining operations to enhance customer satisfaction and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

19
19
years of professional experience

Work History

Desert Area Operations Manager

United Site Services
07.2023 - Current
  • Maximized profits within the RBS and Special Event space through thorough financial analysis, and identifying areas for cost savings without compromising service quality or employee satisfaction.
  • Led > 150 employees and a $76M P&L in collaboration with Sr. Management to develop and execute long-term corporate goals and objectives.
  • Managed multiple branches simultaneously while adhering to strict deadlines and budget constraints.
  • Promoted a culture of safety within the Desert Area by enforcing compliance with established regulations, policies, procedures, as well as conducting regular audits.

Manager Field Operations

United Site Services
01.2022 - 07.2023
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.
  • Promoted a positive customer experience through day-to-day supervision and management of all Boise operations.
  • Championed the safety program at the branch level, resulting in zero recordable injuries, DOT violations, and at-fault motor vehicles accidents.
  • Directed leadership meetings to enhance collaboration while maintaining a culture based on trust and group problem-solving.

Co-Founder - Consultant

WILLSCO Renewable
09.2017 - 01.2022
  • Developed new strategies and policies for and with clients to achieve long-term field service objectives, providing a pathway for strong and sustainable growth.
  • Directed and led business development teams, project management teams, field service engineers, and procurement departments.
  • Consulted global energy specialty service providers entering the U.S. market, leveraging established relationships to fast-track project opportunities.
  • Evaluated market trends to identify emerging opportunities and inform strategic decision making.

Field Services Director - North America

Moventas
06.2016 - 09.2017
  • Spearheaded the effort to restructure the North America field services team and contractors, focused on specialty up-tower drivetrain repairs, major component replacements, and turn-key services for the wind energy market.
  • Deployed short and long-range action plans to improve deliverables and relationships with the end-customer by accelerated training programs, and advancing the shop, field service, engineering, HSE, and sales team alignment with global objectives.
  • Directed all field service teams and contractors, maintaining and leading production facilities in Minnesota, Oregon, Texas, and Canada.
  • Full P&L responsibility for the service division operating on an $22M annual budget reporting directly to the Americas SVP.

Key Account Manager

Aztec Bolting Services
01.2014 - 06.2016
  • Forged and nurtured impactful relationships with customers in oil & gas, infrastructure, renewable, mining, and rail industries cultivating loyalty and trust, ensuring a mutually beneficial business relationship.
  • Secured long-term accounts and provided recommendations prioritizing brand effectiveness and product benefits specific to critical hydraulic, electrical, and pneumatic bolting tooling under ISO-17025 calibration standards.
  • Managed the fleet of field services repair and calibration vans logistics, inventory, and contracts covering multiple states in the fleet of field services repair and calibration vans logistics, inventory, and contracts covering multiple states in the U.S. market.
  • Increased profitability with key accounts by 75% YOY by developing pipelines utilizing multiple marketing channels and sales strategies.

Director of Operations & Maintenance

Cooke Electrical Contracting
11.2006 - 12.2013
  • Built wind service division from the ground up with the CEO, starting as a technician and rapidly transitioning into a leadership role to support the business segment growth.
  • Directed the operations of >100 field technicians performing wind turbine maintenance, retrofits, major component replacements, and new construction activities on multiple OEM platforms on over 50 sites in the U.S.
  • Owned all functions of estimation and sales, operations, customer relations, training, HSE, logistics, HR, and tooling/fleet management.
  • Full responsibility for the service division P&L ($20M), reporting directly to the CEO/Owner.
  • Guided field services team productivity and efficiency, while enhancing customer satisfaction; resulting in a 25% annual growth rate.

Project Manager

Elite Contracting
09.2005 - 10.2006
  • Managed field teams and subcontractors for the successful installation of >2,500 roofing applications for operation Blue Roof- Hurricane Katrina Relief (FEMA).
  • Devised all resource plans, controlled material logistics, and was the direct point of contact for various general contractors from project planning to execution phase.
  • Directed operations, including inventory ordering and oversight, workflow management, and supervision of employees and contractors to support fiber optic upgrades on ten, K-12 schools (FCC's E-Rate Program).

Education

Associate of Arts - Liberal Arts And Sciences

Western Oklahoma State College
Altus, OK
05.2002

Skills

  • Workflow Planning
  • Contractor Management
  • Program Management
  • Process Improvement Initiatives
  • Strategic Planning
  • Team Supervision
  • KPI Tracking
  • Technical Leadership
  • Business Growth Initiatives
  • P&L Administration
  • Business Leadership
  • Mentoring

Timeline

Desert Area Operations Manager

United Site Services
07.2023 - Current

Manager Field Operations

United Site Services
01.2022 - 07.2023

Co-Founder - Consultant

WILLSCO Renewable
09.2017 - 01.2022

Field Services Director - North America

Moventas
06.2016 - 09.2017

Key Account Manager

Aztec Bolting Services
01.2014 - 06.2016

Director of Operations & Maintenance

Cooke Electrical Contracting
11.2006 - 12.2013

Project Manager

Elite Contracting
09.2005 - 10.2006

Associate of Arts - Liberal Arts And Sciences

Western Oklahoma State College

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