Brent Glenn
Twin Falls,ID
Summary
Proven leader with extensive experience in retail operations and team development, notably at GoWireless. Excelled in enhancing customer satisfaction and achieving sales growth through expert product knowledge and effective staff training. Skilled in business development and project management, consistently driving store performance and profitability.
Experienced with managing business operations, leading teams, and driving strategic initiatives. Utilizes expertise in financial oversight and process optimization to enhance business performance. Track record of fostering team collaboration and achieving operational excellence.
Overview
10
10
years of professional experience
Work History
Business Manager
Victra Verizon
03.2025 - Current
- Developed and implemented strategic plans to drive business growth and improve market presence.
- Mentored junior staff, promoting professional development and knowledge sharing within the team.
- Conducted performance assessments, implementing improvements that increased productivity across departments.
- Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
Assistant Retail Store Manager
Verizon Wireless
03.2023 - Current
- Oversaw daily operations, ensuring smooth workflow while adhering to company policies and procedures.
- Maintained visual merchandising standards to create an engaging shopping experience for customers.
- Completed routine store inventories.
- Empowered team members by delegating tasks effectively while also offering guidance when needed.
- Trained and managed associates in customer service and sales techniques.
- Managed scheduling for store shifts to accomplish proper staffing.
- Assisted store manager in meeting standards for customer service and quality.
- Enhanced customer satisfaction by resolving conflicts, addressing concerns, and providing exceptional service.
- Collaborated with Store Manager to analyze sales data, identify trends, and develop targeted action plans.
Sales Consultant
Verizon Wireless
10.2021 - 03.2023
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Followed up with existing customers to provide additional support and address concerns.
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
Funder
Title One Corporation
08.2021 - 09.2021
- Cutting and delivery of check
- Funding Escrow transition
- Communication with Escrow offices, Realtors, Banks, Sellers
Multi Store Manager
GoWireless
03.2019 - 03.2021
- Maintained a high level of product knowledge across various categories to effectively guide staff members in assisting customers.
- Achieved consistent sales growth across multiple locations through proactive team leadership and effective marketing initiatives.
- Increased overall store performance by implementing effective sales strategies and staff training programs.
- Implemented loss prevention measures for minimized shrinkage and increased profitability.
- Optimized store layouts for increased foot traffic and maximized sales potential.
- Collaborated with corporate teams to ensure brand consistency and adherence to company policies across all locations.
- Conducted regular performance evaluations for staff members, providing constructive feedback and identifying areas for professional development.
Drug Testing Tech
TARQ (Treatment and Recovery Clinic)
01.2017 - 11.2019
- Contributed to ongoing improvements in laboratory procedures by actively participating in internal audits and offering constructive feedback for enhancements.
- Read and interpreted documents such as safety rules, operating and maintenance instructions and procedure manuals.
- Improved laboratory efficiency by streamlining sample processing and data entry procedures.
- Used sample prep equipment to prepare for drug tests.
- Operated laboratory equipment and instruments correctly to conduct tests.
- Enhanced client satisfaction by providing timely and accurate drug test results, contributing to informed decision-making processes.
Store Manager
GoWireless
11.2018 - 03.2019
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
Assistant Manager
Times-News
01.2016 - 01.2017
- Making sure each paper route had enough paper for delivery
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Education
Some College (No Degree) - Sports Management
College of Southern Idaho
Twin Falls, IDSome College (No Degree) - General Studies
Western Carolina University
Cullowhee, NCHigh School Diploma -
Ronald Wilson Reagan High School
Pfafftown, NC06-2010
Skills
- Product Knowledge Expertise
- Staff Training and Development
- Promotional planning
- Goal Setting and Achievement
- Store operations management
- Budget Planning and Control
- Business Development
- Store operations
- Project Management
- Retail Operations
- Orientation and training
- Merchandising operations
Timeline
Business Manager
Victra Verizon
03.2025 - Current
Assistant Retail Store Manager
Verizon Wireless
03.2023 - Current
Sales Consultant
Verizon Wireless
10.2021 - 03.2023
Funder
Title One Corporation
08.2021 - 09.2021
Multi Store Manager
GoWireless
03.2019 - 03.2021
Store Manager
GoWireless
11.2018 - 03.2019
Drug Testing Tech
TARQ (Treatment and Recovery Clinic)
01.2017 - 11.2019
Assistant Manager
Times-News
01.2016 - 01.2017
Some College (No Degree) - Sports Management
College of Southern Idaho
Some College (No Degree) - General Studies
Western Carolina University
High School Diploma -
Ronald Wilson Reagan High School
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