Brian Elias
Boise
Summary
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
12
12
years of professional experience
Work History
Manager/Bartender
Opaline
Portland, OR
03.2022 - 12.2025
- Directed comprehensive oversight of nightclub operations to ensure seamless functionality.
- Assisted guests by preparing cocktails and taking food orders. Processed payments efficiently to enhance customer satisfaction.
- Facilitated support for event promoters by addressing venue-related inquiries and requirements.
- Conducted inventory assessments of beer, liquor, mixers, and fruit prior to each event.
- Developed and implemented procedures and policies to enhance operational efficiency.
- Created drink menus and cocktail recipes. Assisted staff in understanding and adapting to menu changes. Supported training initiatives to enhance staff knowledge of beverage offerings.
- Assigned cleaning and side duties for evening operations.
- Oversaw till counting and executed payout processing for all staff members.
Manager
Fuji's Clackamas
Clackamas, OR
08.2021 - 05.2023
- Directed and supported front-of-house operations while managing a designated server section.
- Assigned tasks and additional responsibilities to staff to optimize operational efficiency.
- Delegated sections to servers and efficiently closed sections in response to business flow.
- Oversaw inventory management of bar and to-go supplies, ensuring optimal stock levels.
- Directed daily operations to enhance guest satisfaction and service quality.
- Designed and executed inventory management systems to optimize resource utilization.
- Facilitated training and mentorship programs for staff on food safety and customer service best practices.
- Oversaw daily operations, ensuring efficiency, consistency, and quality in food and service.
Uber/Lyft Driver
Self Employed
Boise, ID
01.2019 - Current
- Monitored and stayed in compliance with local regulations governing ride share operations.
- Orchestrated prompt and secure transportation of customers to designated locations.
- Provided outstanding customer service by customizing solutions to meet individual client needs.
- Managed maintenance of accurate income and tax records to ensure compliance with financial regulations.
Server
P.F.Chang's
Tigard, OR
08.2018 - 03.2019
- Develop positive relationships with guests to generate reoccurring business.
- Assist guests with menu choices and make recommendations upon request.
- Skillfully anticipated and addressed guest’ service needs.
- Monitor dining room to ensure optimal guest experiences.
- Operate POS terminal to input orders and finalize transactions.
- Delivered exceptional customer service, ensuring guest satisfaction and repeat business.
- Managed multiple tables efficiently, enhancing dining experience through attentive service.
- Collaborated with kitchen staff to synchronize meal timing and accuracy of orders.
- Implemented upselling techniques that increased average check amounts through effective recommendations.
- Resolved guest complaints promptly, maintaining professionalism and fostering positive relationships.
- Streamlined workflow processes during peak hours, improving overall team efficiency and performance.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Sales Associate
Dicks Hillsboro Honda
03.2018 - 06.2018
- Answer questions about various vehicles and products.
- Provide complete detailed demonstrations of various vehicles.
- Complete all paperwork to finalize sale of vehicle.
- Assist different customers accordingly based on their needs.
Server
Applebees
04.2017 - 02.2018
- Develop positive relationships with guests to generate reoccurring business.
- Assist guests with menu choices and make recommendations upon request.
- Skillfully anticipated and addressed guest’ service needs.
- Monitor dining room to ensure optimal guest experiences.
- Operate POS terminal to input orders and finalize transactions.
- Satisfaction surveys consistently at 99%
Supervisor
Pizzicato
11.2016 - 04.2017
- Keeping Team members motivated to succeed.
- Supervised the Kitchen to ensure company standards and recipes are followed.
- Assisted with new hire training and training of new products with all Team Members.
- Monitor Labor and sales to meet or exceed company goals for operational cost.
Project Manager
Pastori Enterprises
03.2016 - 10.2016
- Ensure contractors complete tasks in a timely manner.
- Maintain low operational costs to ensure profitability.
- Set, plan and asses budgets for projects based on conditions.
- Handled payroll and scheduling for private contractors.
Retail Store Manager
T-Mobile
12.2015 - 03.2016
- Handled payroll, scheduling, hiring, coaching and personal development plans.
- Trained staff to deliver outstanding customer service and products sales.
- Managed and developed small business accounts and consumer relationships.
- Taught customers how different wireless products can improve their business.
- Processed and handled all store merchandising and inventory.
- Taught team members how to utilize different software to ensure productivity.
- Increased store sales from 55% to 129%
Food Server
Red Robin
04.2015 - 10.2015
- Develop positive relationships with guests to generate reoccurring business.
- Assist guests with menu choices and make recommendations upon request.
- Skillfully anticipated and addressed guest’ service needs.
- Monitor dining room to ensure optimal guest experiences.
- Operate POS terminal to input orders and finalize transactions.
Store Operations Associate
T-Mobile
05.2014 - 05.2015
- Soley accountable for all Inventory and merchandising at 2 locations.
- Stay up to date on store merchandising and product launch.
- Maintain and organize Inventory areas to ensure accurate record keeping.
- Complete monthly and quarterly physical inventory counts and closely monitor for variances.
- Keep locations up to date with Merchandising change outs.
- Fix and maintain all hardware in both locations including Computers, security devices, equipment.
Server
Chevys
06.2014 - 03.2015
Service Assistant/Host
Red Lobster
12.2013 - 05.2014
Education
Associate of Science - Registered Nurse
Portland Community College
Portland, OregonHigh School Diploma -
Lakeridge High School
Lake Oswego, Oregon06.2012
Skills
- Optimized scheduling and prioritization of tasks to enhance productivity
- Assisted customers with inquiries and issues to enhance satisfaction Provided support in resolving product-related concerns Facilitated communication between customers and service teams
- Executed strategic problem-solving initiatives to enhance operational efficiency
- Oversaw staff management to enhance team performance and productivity
- Cultivated customer engagement strategies to enhance brand loyalty
- Oversaw inventory control and maintained accurate record-keeping systems
- Directed team operations to enhance productivity and collaboration
- Cultivated customer-oriented strategies to enhance service delivery
- Cultivated a strong commitment to enhancing customer satisfaction through proactive engagement
- Oversaw operations management to enhance efficiency and streamline processes
- Executed point of sale (POS) system operations to ensure efficient transaction processing
- Assisted in organizing staff schedules to meet operational needs Supported team members by coordinating shift assignments Helped maintain staffing levels to ensure service continuity
- Executed food service operations, ensuring high standards of quality and customer satisfaction
- Demonstrated flexibility in responding to changing priorities and environments
- Spearheaded menu development initiatives to enhance culinary offerings
Timeline
Manager/Bartender
Opaline
03.2022 - 12.2025
Manager
Fuji's Clackamas
08.2021 - 05.2023
Uber/Lyft Driver
Self Employed
01.2019 - Current
Server
P.F.Chang's
08.2018 - 03.2019
Sales Associate
Dicks Hillsboro Honda
03.2018 - 06.2018
Server
Applebees
04.2017 - 02.2018
Supervisor
Pizzicato
11.2016 - 04.2017
Project Manager
Pastori Enterprises
03.2016 - 10.2016
Retail Store Manager
T-Mobile
12.2015 - 03.2016
Food Server
Red Robin
04.2015 - 10.2015
Server
Chevys
06.2014 - 03.2015
Store Operations Associate
T-Mobile
05.2014 - 05.2015
Service Assistant/Host
Red Lobster
12.2013 - 05.2014
Associate of Science - Registered Nurse
Portland Community College
High School Diploma -
Lakeridge High School