Brianna DeBruin
Boise
Summary
Professional with extensive experience in patient access services, skilled at ensuring seamless patient experiences and efficient administrative processes. Strong focus on team collaboration, adaptability, and delivering results. Expertise in patient registration, insurance verification, and handling sensitive information with discretion. Known for reliability, problem-solving skills, and maintaining positive, patient-centric approach in fast-paced healthcare environments.
Overview
7
7
years of professional experience
Work History
Patient Access Service Representative
St. Lukes
01.2023 - Current
- Improved patient satisfaction by efficiently registering patients and verifying insurance information.
- Promoted a positive hospital image through exceptional customer service during initial contact with patients.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Determined patient financial needs and referred eligible patients to proper county, state, or federal agencies to obtain financial assistance.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Increased accuracy in billing processes by diligently verifying insurance coverage and benefits eligibility.
Customer Service Representative
Best Buy
09.2019 - 01.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Medical Administrative Assistant
Corizon Healthcare
03.2020 - 08.2020
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
- Generated reports and logged patient information for reliable records.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Supported healthcare providers with the timely completion of necessary documentation, allowing them to focus on quality patient care.
- Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
- Anticipated supply needs and placed orders proactively, preventing shortages that could disrupt daily clinic operations or compromise patient care quality.
Barista
Starbucks
07.2017 - 08.2019
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Education
High School Diploma -
Capital High School
Boise, ID05-2008
Skills
- Patient confidentiality
- Insurance verification
- Information collection
- Fee collection
- HIPAA compliance
- Customer service
- Problem-solving
- Friendly and outgoing
Timeline
Patient Access Service Representative
St. Lukes
01.2023 - Current
Medical Administrative Assistant
Corizon Healthcare
03.2020 - 08.2020
Customer Service Representative
Best Buy
09.2019 - 01.2023
Barista
Starbucks
07.2017 - 08.2019
High School Diploma -
Capital High School
Similar Profiles
Jacob CukursJacob Cukurs
Telemetry Nurse at St. LukesTelemetry Nurse at St. Lukes
Denise LongDenise Long
CNA at St. LukesCNA at St. Lukes
River RectorRiver Rector
Registered Nurse, Medical-Surgical Unit at ST. LukesRegistered Nurse, Medical-Surgical Unit at ST. Lukes