Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Brianna Malone

Caldwell

Summary

Enthusiastic college student seeking to enhance education while gaining practical experience in a dynamic environment. Quick learner with a determined and punctual approach, complemented by exceptional time management skills and a proactive attitude. Proven customer service professional with a strong track record of delivering outstanding support and ensuring customer satisfaction in high-volume settings. Recognized for excellent communication abilities and a talent for promptly resolving issues, fostering collaboration and adaptability to drive team success and consistently meet targets.

Overview

9
9
years of professional experience

Work History

Caregiver

Best Homecare and Staffing
03.2018 - Current
  • Developed positive relationships with clients and their families
  • Administered medication and monitored vital signs as prescribed by the physician
  • Transported clients to doctor's appointments and other activities
  • Developed social and recreational activities that promoted physical and mental wellbeing
  • Assisted with meal preparation and feeding, as needed
  • Monitored the safety of clients in the home environment and implemented safety measures as needed
  • Provided quality patient care, including administering medications, changing dressings, and monitoring vital signs.

Makeup Artist

Self Employed Services
06.2016 - Current
  • Handled appointment booking, canceling and rescheduling.
  • Researched makeup trends to learn about new products and techniques by using YouTube, beauty blogs and magazines.
  • Provided makeup services for weddings, proms and other special events.
  • Used sales tactics and persuasion to meet goals.
  • Created brand awareness through sharing and demonstration of product knowledge.
  • Applied makeup to clientele to cover imperfections and create new looks.

Remote Telesales Medical Representative

Slingoinsurance
10.2024 - 06.2025
  • Arranged appointments with doctors, pharmacists and medical teams to raise awareness of latest product launches.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Assisted physicians with patient education efforts, providing resources and support as needed.
  • Collaborated with sales team to develop targeted marketing strategies that boosted overall revenue growth.
  • Demonstrated comprehensive product expertise during sales calls, addressing client questions with confidence and authority.

Staff Worker

Family Dollar
05.2020 - 11.2020
  • Greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise
  • Provided guidance and training to staff on accounting procedures and best practices
  • Assists in maintaining a clean, well-stocked store for customers during their shopping experience
  • Remains constantly aware of customer activity to ensure a safe and secure environment.

Education

Some College (No Degree) - Biological And Physical Sciences

Lewis-Clark State College

Bachelor of Science - Pharmaceutical Medicine

Penn Foster Career School
10-2026

Skills

  • Teamwork
  • Adaptability
  • Critical thinking and problem
  • Progress Documentation
  • Complex Problem-Solving
  • Care plan assessment
  • Special Needs Care
  • Multitasking and Organization
  • Time management
  • Dependable and responsible

Timeline

Remote Telesales Medical Representative

Slingoinsurance
10.2024 - 06.2025

Staff Worker

Family Dollar
05.2020 - 11.2020

Caregiver

Best Homecare and Staffing
03.2018 - Current

Makeup Artist

Self Employed Services
06.2016 - Current

Some College (No Degree) - Biological And Physical Sciences

Lewis-Clark State College

Bachelor of Science - Pharmaceutical Medicine

Penn Foster Career School

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Brianna Malone