Brianna Stapleton
Meridian
Summary
Ambitious and approachable professional who leads from a position of strength, focus, and results who strives to take on new challenges Unflustered and highly organized individual with strong time management skills who can multi-task and prioritize several projects and activities simultaneously on time and under budget Self-reliant, accountable, and hardworking individual with a track record of problem solving, quick thinking, and resolving complex issues Proven ability to be a team-player with excellent interpersonal skills able to communicate with people with diverse personalities and backgrounds Responsible leader who utilizes total quality and safety management principles to operate successfully in a stressful, fast-paced, deadline oriented environment .
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Intermountain Healthcare
03.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of workflows and service changes.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for services and company information.
- Cross-trained and provided backup support for organizational leadership.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Patient Service Representative
Saltzer Health
06.2021 - Current
- Assisted patients in filling out check-in and payment paperwork.
- Created OB financial agreements for new patients
- Worked with providers to update templates to reflect current call schedules and PTO requests
- Scheduled all post partum visits after deliver
- Took copayments and compiled daily financial records.
- Used ECW to schedule appointments.
- Balanced deposits and credit card payments each day.
- Organized patient records and database to facilitate information storage and retrieval.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
Customer Service Representative
Primary Health Medical Group
06.2016 - 06.2017
- Completed daily tasks including cash handling, vault audits, and sales calls
- Explained complex insurance terms and requirements in easy to understand language
- Regularly completed paperwork and entered prescription and insurance billing information into patient profiles
- Used computer applications to create records of calls
- Looked into customers' accounts to assist them with any problems they encountered, including, but not limited to, billing questions, payment arrangements, and technical problems
Education
B.S - Healthcare Administration
American Public University System
Skills
- Great attention to detail
- Able to accurately check guest identification
- Excellent people and customer service skills
- Time-management skills
- Ability to work in a fast-paced environment and remain calm while doing so
- Good leadership skills
- Able to accept criticism
- Good decision-making and problem-solving skills
Timeline
Customer Service Representative
Intermountain Healthcare
03.2024 - Current
Patient Service Representative
Saltzer Health
06.2021 - Current
Customer Service Representative
Primary Health Medical Group
06.2016 - 06.2017
B.S - Healthcare Administration
American Public University System
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