Brianne Ankney
Lewiston
Summary
Dynamic and results-oriented professional with a proven track record at Old Navy, enhancing customer satisfaction and sales performance through expert problem-solving and relationship building. Skilled in multitasking and organization, coupled with exceptional verbal communication, I excel in high-pressure environments, driving continuous improvement and strategic retail solutions.
Overview
1
1
year of professional experience
Work History
Customer Service Sales Representative
Old Navy
08.2024 - Current
- Enhanced customer satisfaction by ensuring timely and accurate fulfillment of retail orders.
- Boosted customer satisfaction by providing tailored retail solutions and personalized assistance.
- Participated in regular training sessions for continuous improvement in retail knowledge and skills.
- Increased sales performance by developing and implementing effective retail strategies.
- Provided excellent communication with both customers and colleagues, enhancing overall retail experience.
Host
KC Burgers & Brews
02.2024 - 07.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Communicated effectively with servers and kitchen staff to ensure seamless dining experiences for guests.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Assisted in increasing table turnover rate by promptly clearing and resetting tables after guest departure.
- Supported team morale by fostering positive relationships with coworkers through reliable communication and teamwork efforts.
Education
Currently Attending -
Lewiston High School
Lewiston, IDSkills
- Customer service
- Time management
- Active listening
- Goal oriented
- Problem-solving
- Relationship building
- Decision-making
- Empathy and patience
- Multitasking and organization
- Adaptability and flexibility
- Phone etiquette
- Verbal and written communication
Timeline
Customer Service Sales Representative
Old Navy
08.2024 - Current
Host
KC Burgers & Brews
02.2024 - 07.2024
Currently Attending -
Lewiston High School
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