Brigita Yuni Lestari
Business Administration Support
Bogor
Summary
Dynamic administrative professional with extensive experience at PT Mizuho Leasing Indonesia, excelling in document management and verbal communication. Proven ability to streamline processes, enhance customer satisfaction, and support operational efficiency. Adept at multitasking and proficient in Microsoft Office, ensuring timely completion of tasks while maintaining confidentiality.
Overview
5
5
years of professional experience
2
2
Languages
Work History
Administrative Support Staff Member
PT Mizuho Leasing Indonesia
07.2018 - 02.2022
- Prepare Lease Agreement contracts for both existing and new customers, based on customer data provided by the Business Development Department.
- Communicate directly with customers to verify contract information.
- Update data in the event of any changes to deeds or other required documents.
- Guide customers to use insurance providers that have partnered with the company and coordinate with the insurance company to issue a quotation.
- Complete the Know Your Customer (KYC) form to be submitted to the OJK SLIK reporting team.
- Ensure that the Lease Agreement contract is signed by both internal management and the customer, verify all required documents, and coordinate fund disbursement with the Finance Department according to the schedule agreed upon by the Company and the Customer.
- Handle completed Lease Agreement contracts, including calculating late payment penalties, issuing invoices, following up on penalty payments, and preparing documents for return to the customer once all obligations have been settled.
- Input vehicle registration certificate (BPKB) and insurance data, including making copies of documents for company records.
- Follow up on vehicle registration certificates (BPKB) still being processed at the local motor vehicle office (Samsat) or on insurance policies approaching their expiration date (at least 30 days in advance).
- Assist customers in submitting insurance claims in the event of incidents involving leased assets, request that the customer submit a chronological report along with documentation, and forward it to the insurance survey team.
- Prepare weekly progress reports and monthly reports to be presented to company management.
- Support the Marketing team, Business Development Manager, and Operations Director in obtaining required data from customers.
- Draft Internal Memorandums, ensure they are signed by all members of the Board of Directors, and distribute copies to the relevant departments.
General Affairs
PT Mizuho Leasing Indonesia
01.2018 - 07.2018
- Manage and maintain office facilities (buildings, rooms, furniture, stationery, and operational vehicles).
- Record and procure office inventory.
- Develop maintenance schedules for office facilities.
- Create purchase requests and handle procurement of office operational needs.
- Ensure the availability of stationery and other general office supplies.
- Coordinate with vendors or internal teams to ensure office cleanliness and security.
- Supervise security personnel and office assistants (e.g., security guards and office boys).
- Manage company vehicles, including usage schedules, maintenance, and document renewal (e.g., vehicle registration).
- Arrange employee transportation when needed (e.g., for overtime or business trips).
- Handle company licensing matters (business permits, domicile certificates, building permits, etc.).
- Ensure all legal documents are valid and renewed on time.
- Provide OHS facilities such as first aid kits, fire extinguishers (APAR), and evacuation procedures.
- Support the implementation of employee health programs (e.g., vaccinations, medical check-ups).
- Coordinate logistics for internal activities such as training, gatherings, or holiday celebrations.
- Provide meals and necessary supplies for events.
- Handle correspondence, general document filing, and distribution.
- Keeping and Organizing company documents with discretion and confidentiality
- Manage attendance or fingerprint systems if not handled directly by the HR team.
- Booked reservation for Expatriate or Management related to business (restaurant, entertainment)
- Booked flights and any accomodations related to business trip for Expatriate or Management
Bank Teller
PT Nationalnobu Bank Tbk.
02.2017 - 12.2017
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Educated customers on banking products, enabling them to make informed decisions about their finances.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Supported branch management in achieving operational excellence through adherence to regulatory guidelines and internal procedures.
- Counted and packaged currency and coins.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Increased efficiency within the teller line by sharing best practices among colleagues, leading to shorter wait times for customers.
- Educated customers on use of banking website and mobile apps.
- Provided customer records, account statements and copies of checks.
- Reconciled cash drawer and resolved discrepancies.
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Placed orders for customer checks and verified starting numbers.
- Turned in excess cash to maintain drawer security.
- Maintained friendly and professional customer interactions.
- Executed wire transfers, stop payments and account transfers.
- Monitored and verified suspicious activity on customer accounts.
Education
Diploma - Communications
Institut Pertanian Bogor
Bogor08-2016
Skills
Scheduling and planning
Timeline
Administrative Support Staff Member
PT Mizuho Leasing Indonesia
07.2018 - 02.2022
General Affairs
PT Mizuho Leasing Indonesia
01.2018 - 07.2018
Bank Teller
PT Nationalnobu Bank Tbk.
02.2017 - 12.2017
Diploma - Communications
Institut Pertanian Bogor
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