Britney Harrell
Star
Summary
Experienced with customer service management, ensuring high levels of customer satisfaction. Utilizes effective communication and problem-solving skills to address customer needs promptly. Strong understanding of team dynamics and leadership, fostering collaborative work environment.
Overview
17
17
years of professional experience
Work History
Lead Customer Service Representative
Wes Glass Inc
07.2023 - 06.2025
- Provide a friendly and positive shopping experience to all customers by supporting and resolving all issues related to any vehicle sales.
- Completing the morning opening operations such as opening the office and getting both point of sale machines ready for the day's transactions.
- Completing each nightly deposit to the businesses head accountant.
- Assisting all customers either walk in or via phone calls in the order received accurately, quickly and efficiently.
- Cleaned the entire office area including vacuuming, cleaning restrooms. Ensuring co-workers and customer's all had cleanly environments to enter into and use.
- Gather all necessary information and accurately enter auto glass claim details into the production database.
Certified Nursing Assistant
Wyoming State Hospital
08.2012 - 02.2015
- Assist patients with activities of daily living (ADLs), including bathing, dressing, grooming, and toileting.
- Provide comfort and emotional support to patients.
- Monitor patient behaviors and report any changes in condition to the registered nurse on duty.
- Document patient progress during hospitalization.
- Participate in de-escalation and crisis management as needed per patient.
- Follow all infection control and other facility policies and procedures.
- Communicate effectively with patients served and their families.
- Participate in shift change reports and team meetings to ensure each patients' continuity of care.
- Act as a patient advocate, ensuring patient rights, dignity, and self-determination are promoted.
Head Admissions Clerk
Evanston Regional Hospital
06.2008 - 08.2012
- Oversee and train junior admitting clerks, ensuring smooth workflow and consistent application of policies.
- Handle complex or high-priority patient admissions, acting as a point of contact for escalated issues.
- Communicate with other hospital departments, including nursing and physicians, to coordinate patient care and accurate information flow.
- Ensure patient records are properly maintained and updated, and compile daily reports on admissions and patient status.
- Assist with the financial aspects of admission, such as collecting co-pays or deposits, and ensure all payment information is correctly processed.
- Maintain strict confidentiality of all patient information, adhering to HIPAA and other privacy regulations.
Education
High School Diploma -
Evanston High School
Evanston05-2008
Skills
- Highly organized and dependable Office Assistant with strong demonstrates the ability to learn new tasks quickly and proactively ask questions to ensure accuracy and efficiency Reliable, adaptable, and committed to supporting team success and overall organizational goals
Timeline
Lead Customer Service Representative
Wes Glass Inc
07.2023 - 06.2025
Certified Nursing Assistant
Wyoming State Hospital
08.2012 - 02.2015
Head Admissions Clerk
Evanston Regional Hospital
06.2008 - 08.2012
High School Diploma -
Evanston High School