BRITTANY GARCIA
KUNA
Summary
Customer relations and administration professional with 10 years and more of experience in enhancing customer satisfaction and streamlining operations. Committed to leveraging strong communication and organizational skills to drive customer service excellence and operational success.
Overview
9
9
years of professional experience
Work History
INFANT TEACHER
Bodies In Motion Boise
01.2022 - Current
- Nurture infants' development while providing care through engaging activities, fostering social skills and motor abilities
- Implement creative learning strategies to enhance cognitive growth
- Collaborate with parents to maintain consistent routines and milestones
- Monitor and document infants' daily activities, developmental progress, and nutritional intake
- Maintain a safe, clean environment adhering to strict hygiene protocols
- Design and implement age-appropriate sensory experiences to stimulate infant learning
- Adapt teaching methods to cater to individual developmental needs and preferences
- Work closely with fellow teachers to create a nurturing classroom atmosphere
- Participate in team meetings to share best practices and improve infant care strategies
PATIENT SERVICE COORDINATOR
Ada West Dermatology
08.2019 - 04.2020
- Manage patient check-ins, insurance verification, and multi-line phone system
- Proficiently use EMR, communicate with patients, and recommend products based on needs
- Coordinate seamlessly with medical staff to ensure smooth patient flow
- Facilitate efficient appointment scheduling and procedure bookings to optimize clinic operations
- Address patient concerns and inquiries with empathy and professionalism
- Provide comprehensive product information to support informed decision-making
- Streamline front desk operations, reducing patient wait times and improving overall satisfaction
- Implement efficient scheduling practices to maximize clinic productivity
- Propose and implement process improvements for patient service workflows
- Adapt quickly to new EMR systems, enhancing data accuracy and accessibility
ASSISTANT MANAGER
27th St Automotive
05.2020 - 10.2022
- Streamlined monthly billing processes, enhancing efficiency and accuracy
- Managed high-volume customer interactions, improving satisfaction rates and parts inventory management
- Meticulously maintained warranty records, ensuring compliance and reducing errors
- Orchestrated daily operations, optimizing technician productivity and resource allocation
- Excelled in social media marketing initiatives, expanding brand reach and customer engagement
- Implemented new systems to track technician efficiency and parts availability
- Fostered strong relationships with suppliers, negotiating better terms and ensuring timely parts delivery
- Mentored junior staff in customer service best practices
- Optimized technician productivity and resource allocation, leading to improved efficiency and customer satisfaction in automotive repair services
FINANCIAL SERVICE COORDINATOR
Denali Federal Credit Union
07.2016 - 03.2018
- Conduct meticulous daily audits of accounts and main vaults, ensuring strict adherence to NCUA regulations and maintaining financial integrity
- Led by example in reinforcing customer service excellence, fostering a culture of exceptional client interactions across the team
- Pioneered customer-centric strategies, enhancing front-end efficiency and cleanliness while mentoring new hires in advanced register operations and cash handling procedures
Education
Master Of Criminal Justice - Criminal Justice
Eastern Gateway Community College
Steubenville, OHHIGH SCHOOL DIPLOMA -
Eagle River High School
Eagle River, AK01.2012
Skills
- Communication
- Adaptability
- Time Management
- Organization
- Social Skills
- Data Entry
- Insurance Verification
- EMR
- Financial Services
- Cash Handling
- Customer Retention
Timeline
INFANT TEACHER
Bodies In Motion Boise
01.2022 - Current
ASSISTANT MANAGER
27th St Automotive
05.2020 - 10.2022
PATIENT SERVICE COORDINATOR
Ada West Dermatology
08.2019 - 04.2020
FINANCIAL SERVICE COORDINATOR
Denali Federal Credit Union
07.2016 - 03.2018
HIGH SCHOOL DIPLOMA -
Eagle River High School
Master Of Criminal Justice - Criminal Justice
Eastern Gateway Community College
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