Brittany Luttrell
Nampa
Summary
Dynamic professional with a positive attitude and strong team leadership skills, experienced in enhancing customer satisfaction at SportClips Haircuts. Proven track record in training staff and implementing effective inventory management practices, resulting in improved service delivery and operational efficiency. Excellent communication and problem-solving abilities drive successful outcomes.
Experienced with general accounting practices, including bookkeeping and reconciliations. Utilizes accounting software to streamline financial processes and ensure accuracy. Strong understanding of financial reporting and compliance to support organizational goals.
Overview
12
12
years of professional experience
Work History
Shift Leader
SportClips Haircuts
12.2022 - Current
- Supervised daily operations to ensure high-quality customer service and efficient workflow.
- Trained and mentored team members on service standards and techniques.
- Implemented inventory management procedures to maintain adequate stock levels.
- Resolved customer complaints promptly, enhancing overall satisfaction ratings.
Administrative Assistant
Advocates Against Family Violence
10.2021 - 12.2022
- Managed scheduling and coordination for meetings with stakeholders and clients.
- Assisted in preparing documentation for program applications and grant proposals.
- Maintained organized filing systems, ensuring easy retrieval of sensitive information.
- Supported data entry and management in case tracking software to enhance service delivery.
Assistant Manager
SportClips Haircuts
07.2020 - 10.2021
- Assisted in managing daily operations to ensure efficient service delivery.
- Trained and mentored new team members on company procedures and customer service standards.
- Developed scheduling strategies to optimize staff availability during peak hours.
- Implemented inventory management practices to maintain stock levels and reduce waste.
Shift Lead
Great Clips Hair Salon
05.2014 - 08.2019
- Oversaw team operations, ensuring adherence to safety protocols and operational standards.
- Trained and mentored new staff on workflow processes and customer service best practices.
- Monitored inventory levels, coordinating restocking efforts to maintain product availability.
- Implemented process improvements that enhanced efficiency and reduced operational delays.
Education
Certificate - Cosmetology
Salon Professional Academy
Nampa, IDHigh School Diploma -
Vallivue High School
Caldwell, IDSkills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Training routines
- Attention to detail
- Time management
- Teamwork and collaboration
- Computer skills
- Excellent communication
Timeline
Shift Leader
SportClips Haircuts
12.2022 - Current
Administrative Assistant
Advocates Against Family Violence
10.2021 - 12.2022
Assistant Manager
SportClips Haircuts
07.2020 - 10.2021
Shift Lead
Great Clips Hair Salon
05.2014 - 08.2019
Certificate - Cosmetology
Salon Professional Academy
High School Diploma -
Vallivue High School