Brittany Michaelson
Boise
Summary
I have been working at Washington Trust Bank for almost six years now where I started as a financial concierge one and have worked my up to the assistant branch manager. During this time I have assisted with new hire training and mentoring, cash vault, supplies orders, all branch reports, monthly operational risk assessments, alarm testing, fraud prevention, timecards, branch audits and many more tasks and job duties. I have not been late to work even once during the time employed here unless it was scheduled and very rarely call in sick. I love to help in any way that I can and will always work my hardest to see that everyone succeeds together as a team. I have worked in several different branches and love having to opportunity to meet new people and learn new ways of doing tasks. I am very goal oriented and strive to make the bank successful in everything I do.
Overview
11
11
years of professional experience
Work History
Assistant Manager
Washington Trust Bank
08.2018 - Current
- Cultivated and strengthened relationships with new clients and educated clients on account services and capabilities.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Accomplished multiple tasks within established timeframes.
- Helped new employees with training and new hire documentation as needed.
- Audited branch using Monthly Operational Risk Assessment.
- Monitored branch reports and general ledger account to identify unusual transactions, fraud and teller errors.
- Investigated staff out-of-balance conditions and instituted corrective procedures.
- Notified the appropriate people of equipment malfunctions and dispatched service to enhance security and reduce downtime.
Shift Manager
Del Taco
06.2016 - 08.2018
- Cooperated with coworkers to improve customer experience and manage storefront.
- Trained back-up associates and led crew members in managing operations of storefront.
- Completed after shift review reports to remind supervisors of completed work.
- Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
- Recruited and interviewed candidates for management to evaluate readiness and fit for position.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Cultivated warm relationships with regular customers.
Assistant Store Manager
KFC
03.2013 - 06.2017
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Education
High School Diploma -
Timberline High School
Boise, ID05.2013
Skills
- Self-Motivated
- Promptness and Punctuality
- Flexible and Adaptable
- Strong attention to detail
- Office Management
- Organized
- Task Delegation
Timeline
Assistant Manager
Washington Trust Bank
08.2018 - Current
Shift Manager
Del Taco
06.2016 - 08.2018
Assistant Store Manager
KFC
03.2013 - 06.2017
High School Diploma -
Timberline High School
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