Brittany Poole
McCall
Summary
Dedicated Hospitality professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. 20+ years of experience behind a bar and training new hires.
Overview
16
16
years of professional experience
Work History
General Manager
The Roost Bar and Grill
12.2022 - 12.2024
- Managed a staff of 15 to 20 employees both front and back of house
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Oversaw all ordering from merchandise to alcohol
- Built a firm relationship with musicians and vendors
Assistant Manager and Bartender
Solid Bar and Grill
05.2021 - 01.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Trained all new employees on procedure and bar techniques.
Assistant Grower
Gulley Greenhouse
03.2019 - 05.2021
- Performed regular maintenance on greenhouse equipment to maximize efficiency and minimize downtime.
- Improved overall crop health by conducting regular soil tests and amending nutrients accordingly.
- Monitored pest and disease occurrences, implementing integrated pest management strategies to maintain healthy crops.
- Streamlined inventory management processes through meticulous record-keeping of seed stock levels and usage rates.
- Oversaw plant diagnosis and treatment throughout wholesale and retail specimens.
Corporate Trainer
PF Chang's Restaurant and Bistro
10.2008 - 03.2019
- Traveled nationwide to open new stores
- Conducted evaluations and observed employee performance to identify areas of needed improvement.
- Developed engaging and entertaining presentations to maintain employee attention and improve impact of training.
- Enhanced corporate culture by conducting team-building activities and workshops.
- Developed training programs to meet company objectives.
Education
Associate of Science - Horticulture
University of Idaho
Moscow, ID05-2004
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Expert Bartender
- Efficient multi-tasker
- Effective leader
- Training and coaching
Accomplishments
I have competed and won several bartending competitions, nationwide; most recently Boise's Best Bartenders.
Timeline
General Manager
The Roost Bar and Grill
12.2022 - 12.2024
Assistant Manager and Bartender
Solid Bar and Grill
05.2021 - 01.2023
Assistant Grower
Gulley Greenhouse
03.2019 - 05.2021
Corporate Trainer
PF Chang's Restaurant and Bistro
10.2008 - 03.2019
Associate of Science - Horticulture
University of Idaho
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