BRITTANY THORNOCK
Notus
Summary
Dedicated professional with several years of foodservice experience. Skilled in memorizing menus and promoting customer loyalty. Commended for excellent multitasking abilities and happy, patient demeanor.
Confident head waitress with several years of serving experience. Dedicated to cultivating positive and productive atmospheres for employees and customers. Committed to top-notch customer service and dynamic leadership.
Overview
9
9
years of professional experience
2012
2012
years of post-secondary education
Work History
Manager/ waitress
The Garage cafe
Notus
10.2017 - Current
- Supervised waitstaff to ensure excellent customer service and efficient operations.
- Trained new employees on menu items and service standards.
- Coordinated dining setup and maintained a clean environment.
- Assisted with inventory management and supply ordering as needed.
- Handled customer inquiries and resolved issues promptly and professionally.
- Collaborated with kitchen staff to ensure timely food delivery to customers.
- Organized special events and private parties, ensuring seamless service execution.
- Performed cashier duties such as taking payments and issuing change accurately.
- Served high volume of tables at once and simultaneously supervised serving staff.
- Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Calculated charges, issued table checks, and collected payments from customers.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
Cashier/ food manager/ shift lead
Jackson's food store
Caldwell
03.2016 - 04.2018
- Processed customer transactions efficiently at Jackson's food store.
- Maintained accurate cash drawer and handled daily cash reconciliation.
- Assisted customers with product inquiries and provided exceptional service.
- Stocked shelves and organized merchandise for optimal customer access.
- Trained new cashiers on register procedures and customer service standards.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Also did the books when manager and/or assistant manager were out of town on vacation or needed a day off.
- Trained in management and the books and POS system to advance to assistant manager
Education
Vallivue Academy
Caldwell , IdSkills
- Customer service
- Team building
- Staff training
- Inventory management
- Event coordination
- Cash handling
- Effective communication
- Problem solving
- Attention to detail
- Time management
- Active listening
- Safe food handling guidelines
- Assignment delegation
- Compliance standards
- Tableside service
- Upselling techniques
- Management support
- Price memorization
- Waiting tables
- Complaint handling
Timeline
Manager/ waitress
The Garage cafe
10.2017 - Current
Cashier/ food manager/ shift lead
Jackson's food store
03.2016 - 04.2018
Vallivue Academy