Brooke Rhodehouse
Roberts
Summary
Driven Dental Assistant successful at building relationships with patients and colleagues. Offers expertise in patient care and education to support optimal oral health outcomes. Attentive and prepared professional dedicated to practice growth and stability.
Overview
20
20
years of professional experience
Work History
Dental Assistant
Todd Christensens
Rigby
11.2023 - 04.2024
- Assisted in patient preparations for dental procedures and treatments.
- Managed sterilization of dental instruments and ensured cleanliness of work areas.
- Supported dentists during examinations and procedures with necessary tools and materials.
- Educated patients on post-treatment care and oral hygiene practices effectively.
- Maintained accurate patient records and updated information in dental software systems.
- Provided compassionate support to patients, addressing concerns and ensuring comfort.
- Collaborated with the dental team to enhance workflow and improve patient experiences.
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Sterilized instruments according to established guidelines and protocols.
- Maintained a neat, clean and organized environment throughout the office.
- Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
- Educated patients on treatment procedures and post-procedure home care.
- Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
Receptionist for Dental Office
Cedar Creek Dental
Rigby
04.2004 - 05.2007
- Greeted patients warmly and managed front desk operations efficiently.
- Scheduled appointments using dental practice management software effectively.
- Maintained patient records with accuracy and ensured confidentiality compliance.
- Assisted dental staff by preparing treatment rooms and organizing supplies.
- Answered phone calls promptly and addressed patient inquiries professionally.
- Processed insurance claims and verified patient eligibility for services.
- Coordinated referrals to specialists, ensuring seamless patient transitions.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Performed data entry tasks into various computer systems accurately and promptly.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Processed payments and updated accounts to reflect balance changes.
- Scheduled and confirmed appointments and meetings for management team.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
Skills
- Patient care
- Dental radiography
- Infection control
- Clinical assistance
- Record management
- Customer service
- Sterilization techniques
- Dental software management
- Exam room setups
- Dental terminology
- Patient schedule management
- Chair-side support
- Dental records
- Chairside assistance
- Oral X-rays
- Dental impressions
Timeline
Dental Assistant
Todd Christensens
11.2023 - 04.2024
Receptionist for Dental Office
Cedar Creek Dental
04.2004 - 05.2007