Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bryan Alfariy Rumagit

IT Support
Jakarta

Summary

Technical support professional with robust background in resolving technical issues and enhancing user satisfaction. Known for effective troubleshooting and problem-solving skills, consistently ensuring smooth system functionality. Highly collaborative team member focused on achieving results and adapting to evolving needs, with strong communication and technical skills.

Overview

11
11
years of professional experience

Work History

Technical Support Engineer

PT Dea Group
01.2024 - Current
  • Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
  • Mentored junior members of the team on best practices in issue resolution techniques.
  • Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.

IT Support Specialist

Graha Karya
08.2021 - 01.2024
  • Used ticketing systems to manage and process support actions and requests.
  • Managed high levels of call flow and responded to technical support needs.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Installed, configured and maintained computer systems and network connections.

IT Support Engineer

PT Binamega
03.2019 - 05.2020
  • Installed, configured, tested and maintained operating systems, application software, and system management tools.
  • Improved IT system performance by implementing proactive maintenance processes and timely upgrades.
  • Reduced downtime by quickly diagnosing and resolving hardware, software, and network issues.
  • Increased user satisfaction through effective communication and timely resolution of support tickets.

IT Administrator

Akademi Aro Gapopin
07.2015 - 12.2017
  • Optimized software performance through regular updates, patches, and maintenance tasks to ensure seamless user experience.
  • Conducted regular audits of hardware inventory to ensure accurate tracking of assets throughout their lifecycle.

Magang

MPRI
10.2014 - 10.2014
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.

Education

Associate of Science - Teknik Komputer

BSI (Bina Sarana Informatika)
Jakarta, Indonesia
04.2001 -

Skills

    Network Configuration

    Hardware and Software

    System troubleshooting

    Technical troubleshooting

Timeline

Technical Support Engineer

PT Dea Group
01.2024 - Current

IT Support Specialist

Graha Karya
08.2021 - 01.2024

IT Support Engineer

PT Binamega
03.2019 - 05.2020

IT Administrator

Akademi Aro Gapopin
07.2015 - 12.2017

Magang

MPRI
10.2014 - 10.2014

Associate of Science - Teknik Komputer

BSI (Bina Sarana Informatika)
04.2001 -

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Bryan Alfariy RumagitIT Support