BRYANNA PAUL
Coeur D'Alene
Summary
Professionally trained individual with experience ensuring high standards of culturally competent care for wide variety of patients with diverse needs. Patient and empathetic individual with extensive background in conflict resolution and customer care. Desires a position in which I can be a valuable team player and help enhance my company in anyway possible. Exceptional communication skills Quick learner Medical terminology knowledge Patient/family focused Customer-oriented Organized multi-tasker Good with numbers and math Fast and efficient service worker Dedicated team player Computer Efficient
Overview
15
15
years of professional experience
Work History
Sales Associate
Camping World RV Sales
04.2023 - Current
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Conducted product demonstrations to highlight features and benefits, influencing purchase decisions.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
BDC Agent
camping world
06.2022 - Current
- Recommended optimal merchandise based on customer needs and desires.
- Recommended merchandise to customers based on needs and preferences.
- Educated customers on product and service offerings.
- Demonstrated products to customers, discussed features and redirected objections to capture sales.
- Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Restaurant Manager
Pizza Factory
04.2016 - 06.2020
- Built revenue by delivering innovative catering services, leading region in catering sales.
- Developed and maintained exceptional customer service standards.
- Optimized profits by controlling food, beverage and labor costs daily.
- Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
- Created new safety procedures manual that met local regulations and was disseminated to all bartenders and wait staff.
- Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.
- Applied classic culinary training, awareness of market and menu trends, cost control process and team building to meet and exceed brand-based performance standards.
- Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
- Assigned tasks and oversaw employees to maintain compliance with food safety procedures and quality control guidelines.
- Trained all front of house staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience.
- Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
- Managed accounts payable, accounts receivable and payroll.
Medical Assistant
Coeur D'alene Homes
04.2013 - 04.2016
- Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analyses.
- Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
- Assessed, documented and monitored vital signs for more than 15 patients per day.
- Assisted physicians by preparing patients for procedures, including EKGs, phlebotomy, glucose testing and pulmonary function tests.
- Collaborated with local pharmacies to resolve and clarify issues with patient medication.
- Coordinated and executed medical waste disposal according to governmental and organizational standards.
- Performed preliminary physical tests, such as taking blood pressure, weight and temperature, accurately recording results in patient history summary.
- Followed all principles of asepsis and infection control to meet patient safety guidelines.
- Printed and filed examination data records according to HIPAA patient standards.
- Kept facility stocked with necessary supplies, equipment and instruments.
Medicine Tech
Gaurdian Angels Assisted Living
12.2013 - 10.2014
- Experience with various medical conditions including Parkinson's, Dementia, Diabetes, Cancer, Alzheimer's and Paget's disease.
- Assisted residents with bathing, dressing, feeding, lifting and transferring.
- Provided all daily living tasks to enhance quality of life for elderly patients.
- Followed infection control procedures.
- Assisted patients with daily functions.
- Monitored fluid intake and output levels.
- Trained new staff on quality control procedures.
- Developed and implemented nursing care plans.
- Ensured HIPAA compliance.
Caregiver
04.2011 - 04.2013
- Ensured HIPAA compliance.
- Followed infection control procedures.
- Assisted patients with daily functions.
- Monitored fluid intake and output levels.
- Provided all daily living tasks to enhance quality of life for elderly patients.
- Assisted residents with bathing, dressing, feeding, lifting and transferring.
- Experience with various medical conditions including Parkinson's, Dementia, Diabetes, Cancer, Alzheimer's and Paget's disease.
Teacher
Rathdrum Child Care
01.2011 - 04.2013
- Promoted good behavior by using the positive reinforcement method.
- Promoted language development skills through reading and storytelling.
Education
Med certified - Criminal Justice
North Idaho College - Coeur D
Alene, ID2016
Rathdrum, ID
2010
High School Diploma -
Lakeland High School
Rathdrum, ID2010
Skills
- Basic
- Credit
- Clientele
- Excellent customer service
- Customer service
- Fast
- Nursing
- Policies
- Quality
- Quality control
- Reading
- Safety
- Teacher
- Microsoft Office
- Relationship building
- Problem resolution
- Multitasking
- Data management
- Organizational skills
- Troubleshooting
- Friendly, positive attitude
- Coordination
- Training & Development
- Leadership
- Problem-solving skills
- Time management
- Teamwork and collaboration
Timeline
Sales Associate
Camping World RV Sales
04.2023 - Current
BDC Agent
camping world
06.2022 - Current
Restaurant Manager
Pizza Factory
04.2016 - 06.2020
Medicine Tech
Gaurdian Angels Assisted Living
12.2013 - 10.2014
Medical Assistant
Coeur D'alene Homes
04.2013 - 04.2016
Caregiver
04.2011 - 04.2013
Teacher
Rathdrum Child Care
01.2011 - 04.2013
High School Diploma -
Lakeland High School
Med certified - Criminal Justice
North Idaho College - Coeur D