Dynamic general Manager with a passion for hospitality, with a strong focus on financial profitability, amazing customer service, impeccable cleanliness, guest and staff safety, and one of a kind customer service Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
16
16
years of professional experience
3
3
years of post-secondary education
4
4
Languages
Work History
General Manager
Menjaga Bay Resort
Labuan Bajo, Indonesia
6 2023 - Current
Pre and post opening GM for one of Labuan Bajo’s most exclusive new Resorts
Exceeded opening income budget by 25%
Reduced costs by 25% in opening year
Reduced Electric and water consumption by 15%
Performed all duties necessary to facilitate smooth opening on time and on budget
Reported issues to higher management with great detail
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits
Championed continuous improvement initiatives that enhanced operational performance across all departments
Trained and guided team members to maintain high productivity and performance metrics
Co General Manager
THE JUNGLE BAR
Gili Trawanagan, Indonesia
07.2013 - 11.2022
Increase Revenue yearly by 12%
Had 98% yearly staff retention average
All aspects of Managing an extremely busy bar, including but not limited to-Coordinated with guests and staff regarding ordering, dispute settlement
Improved operational efficiency by analyzing workflows, identifying bottlenecks, and implementing targeted process improvements
Conducted regular performance reviews to identify areas of improvement, developing tailored action plans for each employee''s success trajectory
Interacted well with customers to build connections and nurture relationships
Increased overall team efficiency by implementing innovative management strategies and fostering a positive work environment
Optimized inventory management systems to minimize waste while maintaining adequate stock levels for uninterrupted operations
Negotiated contracts with vendors, securing favorable terms that benefited the company''s bottom line
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness
General Manager
GILI T RESORT
Gili Trawangan, Indonesia
04.2013 - 11.2022
Increase yearly occupancy from 61% average to 82%
Increase profit margins by 9% yearly
Complete Resort management from Training, Accounting, Ordering, Budgeting, Guest communication, Human resources, social media and Marketing
Developed and executed strategic plans for business growth and expansion, resulting in increased market share
Collaborated with cross-functional teams to develop innovative solutions
Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills
Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth
Drove year-over-year business growth while leading operations, strategic vision, and long-range planning
Analyzed market trends and competitor activities to create competitive advantages
Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations
Executive Chef and Food and Beverage Manager
QUNCI VILLAS
Sengiggi Lombok, Indonesia
04.2012 - 04.2013
Organized front and back of house, menu creation, training, Scheduling, costing, budgeting, assist in order procedure, health and safety training, product sourcing, cost analysis
Increase F&B sales by 22%
Developed kitchen staff through training, disciplinary action, and performance reviews
Developed strong relationships with vendors, negotiating competitive prices on ingredients and supplies
Coordinated employee schedules and developed staff teams to boost productivity
Trained and managed kitchen personnel and supervised related culinary activity
Coordinated with team members to prepare orders on time
Delivered excellent food quality and maximized customer satisfaction by preparing meals according to customer requests
Culinary Advisor
GAYANA ECO RESORT/BUNGA RAYA RESORT
12.2011
Organized daily menus, purchasing, staffing for a difficult isolated island
Mentored junior chefs on proper culinary techniques, elevating overall team performance and quality of dishes presented
Managed opening and closing shift kitchen tasks
Maintained food safety and sanitation standards
Streamlined inventory management processes, ensuring effective cost control and timely replenishment of supplies
Maintained strict adherence to food safety regulations, resulting in an exceptional record of passing health inspections
Worked closely with kitchen team to meet high demand with delicious, on-recipe foods
Promoted teamwork and collaboration within the kitchen staff leading to improved morale, increased efficiency, and higher quality outcomes
Executive Sous Chef (acting Executive Chef final 6 months)
SERENA HOTEL ISLAMABAD
02.2010 - 11.2011
Organized daily buffets in the main dining room, assisting in designing, construction, planning and opening of 2 new restaurants and Executive Lounge
Continuously researched industry trends to stay current on new cooking methods, ingredients, and presentation styles
Participated in food tastings and taste tests
Evaluated employee performance regularly providing guidance towards improvement as necessary
Managed inventory control, reducing food waste and optimizing budget allocation
Modified recipes to accommodate dietary restrictions and allergies
Balanced labor costs by effectively scheduling kitchen staff according to business needs
Worked closely with front-of-house staff to facilitate excellent customer service
Executive Chef
ALMOND RESORTS CASUARINA
06.2008 - 01.2010
Maintained and beat extremely strict budget, yet still created exceptional beach barbecues
Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen
Maintained high food quality standards by checking delivery contents to verify product quality and quantity
Generated employee schedules and work assignments and determined appropriate compensation rates
Implemented food cost and waste reduction initiatives to save money
Created visually appealing plate presentations, enhancing the overall dining experience for patrons
Education
Bachelor of Science - Hospitality Management
Cornell University
New York (Online)
06.2022 - 11.2023
Bachelor Degree – Culinary Arts -
Georgian College
Barrie, Ontario
09.1993 - 04.1995
Skills
Budget coordination
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Affiliations
Canadian Chefs Association
Birthdate
07/18/75
Citizenship
Canadian
Professional Development And Certifications
Hazard Analysis Critical Control Point Trainer Program (HACCP)
WHMIS Trained (workplace hazardous material Information system)
CPR certified
RESPECT Training
Advanced Leadership Training
Labour Relations / Union Law Training
GUEST Training
Computer Advancement Program
Master Butcher Training
SMART SERVE trained
Language Expertise
French
German
Indonesian
Current Residency
Menjaga Bay, Flores, Indonesia
Timeline
Bachelor of Science - Hospitality Management
Cornell University
06.2022 - 11.2023
Co General Manager
THE JUNGLE BAR
07.2013 - 11.2022
General Manager
GILI T RESORT
04.2013 - 11.2022
Executive Chef and Food and Beverage Manager
QUNCI VILLAS
04.2012 - 04.2013
Culinary Advisor
GAYANA ECO RESORT/BUNGA RAYA RESORT
12.2011
Executive Sous Chef (acting Executive Chef final 6 months)