Bryce Wilks
Burley
Summary
Results-driven professional with expertise in training development and performance evaluation. Demonstrated success in improving staff competencies and branch performance, leading to enhanced customer service and operational efficiency.
Overview
23
23
years of professional experience
Work History
Branch Manager
Norco Inc
Burley
10.2013 - Current
- Oversaw daily branch operations, ensuring adherence to company policies and operational efficiency.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Implemented strategic initiatives to enhance service quality and efficiency.
- Coordinated training sessions, enhancing staff skills and contributing to overall branch performance.
- Managed staff scheduling and training to improve workforce productivity and service delivery.
- Conducted regular performance evaluations to support team development.
Team Leader
Norco Inc
Blackfoot
02.2012 - 10.2013
- Trained new employees on safety protocols and operational procedures to ensure compliance and reduce risk.
- Led team in daily operations and ensured workflow efficiency.
- Provided training and support to empower team members and align efforts with objectives.
- Achieved promotion to leadership position for strong work ethic and exceptional customer service.
Purchasing Agent
Norco Inc
Pocatello
12.2008 - 02.2012
- Analyzed purchase orders for accuracy and compliance with company standards.
- Prepared and dispatched purchase orders to distributors and suppliers, ensuring accurate fulfillment of company needs.
- Collaborated with departments to coordinate timely procurement of materials, supporting operational continuity.
Customer Service Representative
Norco Inc
Pocatello
10.2007 - 12.2008
- Assisted customers with product inquiries and provided technical support to enhance user experience.
- Managed customer accounts and updated information to ensure accuracy and streamline service delivery.
- Resolved customer complaints through effective communication and problem-solving to improve customer satisfaction.
Route Manager
Norco Inc
Pocatello
04.2007 - 10.2007
- Trained new staff on route management procedures, enhancing understanding of best practices.
- Managed daily routes, ensuring timely deliveries and optimizing operational efficiency.
- Communicated with customers about delivery schedules and service inquiries, fostering positive relationships.
Merchandiser
Swire Coca-Cola
Pocatello
11.2005 - 04.2007
- Managed product displays to increase brand visibility and customer engagement during promotions.
- Trained new team members on merchandising techniques and company policies to ensure consistent brand presentation.
- Developed visual merchandising plans that attracted customers and contributed to sales growth.
Real Estate
Gate City Real Estate
Pocatello
04.2003 - 04.2007
- Guided clients on financial strategies for buying or selling commercial real estate, enhancing their investment outcomes.
- Created comparative market analyses leveraging local real estate data to support informed decision-making.
- Coordinated meetings between clients and real estate agents to facilitate property discussions.
- Attended conferences, seminars and workshops related to real estate development topics.
Education
High School Diploma -
Highland High School
Pocatello06-2000
Some College (No Degree) - Marketing
Idaho State University
Pocatello, IDSkills
- Branch operations management
- Strategic planning
- Compliance oversight
- Performance evaluation
- Staff development
- Customer relationship management
Timeline
Branch Manager
Norco Inc
10.2013 - Current
Team Leader
Norco Inc
02.2012 - 10.2013
Purchasing Agent
Norco Inc
12.2008 - 02.2012
Customer Service Representative
Norco Inc
10.2007 - 12.2008
Route Manager
Norco Inc
04.2007 - 10.2007
Merchandiser
Swire Coca-Cola
11.2005 - 04.2007
Real Estate
Gate City Real Estate
04.2003 - 04.2007
High School Diploma -
Highland High School
Some College (No Degree) - Marketing
Idaho State University