Bryson Bierman
Lewiston
Summary
Technical support professional with proven background in resolving complex technical issues and providing excellent customer service. Known for strong team collaboration and adaptability in dynamic environments. Skilled in troubleshooting and customer relationship management.
Overview
6
6
years of professional experience
Work History
Customer Service/Technical Support Representative
Inland Cellular
Lewiston, ID
02.2022 - Current
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Representative
Regence BlueShield Of Idaho
Lewiston, ID
02.2019 - 10.2021
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Expanded knowledge on medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
Education
Associate of Applied Science - Computer Information Technology & Security
Lewis-Clark State College
Lewiston, ID05-2025
Skills
- Remote support
- Customer service expert
- Linux Systems
- Technical support
- IT troubleshooting
- Software implementation
Timeline
Customer Service/Technical Support Representative
Inland Cellular
02.2022 - Current
Customer Service Representative
Regence BlueShield Of Idaho
02.2019 - 10.2021
Associate of Applied Science - Computer Information Technology & Security
Lewis-Clark State College
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