Budi Yanda
Regional Product Manager
Bogor
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Motivated professional with extensive experience in product sales and distribution. Possesses unmatched leadership and strategy skills to maximize company revenue. Expertise in management, marketing strategies and merchandising.
Overview
19
19
years of professional experience
15
15
years of post-secondary education
2
2
Languages
Work History
Regional Product Manager
PT. KARCHER
01.2016 - Current
- Enhanced brand reputation within the region by consistently delivering high-quality products and exceptional customer service experiences.
- Implemented efficient project management systems to track the progress of multiple product lines concurrently.
- Conducted regular team meetings to review performance metrics and set goals for continuous improvement of regional operations.
- Collaborated with sales, marketing, and support teams to launch products on time and within budget.
- Developed innovative marketing strategies for increased product visibility and customer engagement.
- Monitored sales data closely to identify potential opportunities or threats in the marketplace, adjusting strategies accordingly for optimal results.
- Collaborated with the global marketing team to develop region-specific promotional materials that resonated with local customers'' preferences.
- Using knowledge of the market and competitor, identify and develop the company’s unique selling proportions and differentiators.
- Led cross-functional teams to successfully launch new products within tight deadlines and budget constraints.
- Organized training sessions for sales representatives to enhance their knowledge on product features and benefits, leading to higher conversion rates.
- Reviewed new opportunities to drive business strategy at planning sessions.
- Improved product performance by conducting extensive market research and competitor analysis.
After-Sales Manager
Aston Martin Jakarta
03.2015 - 01.2016
- Appears genuine, credible and communicates with internal and external partners with mutual respect
- Lead the after-sales team; service and parts to provide excellence service to the customer
- Developed strong relationships with suppliers, ensuring prompt parts availability and minimizing delays.
- Implemented proactive maintenance programs, resulting in fewer service-related issues for clients.
- Increased revenue by offering tailored aftersales packages based on individual customer needs.
- Maintain and develop relationship with the principal and that common business is developed appropriately
- Ensure excellent workshop processes and dealer standard including CI/CD guidance from principal are applied consistently – based on 2014 dealer standard audit the documentation for service work are improved compare to previous year due the implementation of quality control check list
- Maintained high standards of quality control by regularly reviewing repair procedures and technician certifications.
- Manage and monitors parts warehouse for optimal utilization (efficiently and needs-oriented way)
- Improved team productivity by providing regular training on products, services, and industry trends.
- Supervise the implementation of Dealer Management System (DMS) within the workshop
- Enhanced customer satisfaction by implementing efficient aftersales processes and timely followups.
- Collaborated with sales teams to ensure seamless handover of customers from pre-sales to aftersales support.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Workshop Manager
McLaren Jakarta
05.2012 - 03.2015
- Excellent and detailed system knowledge of automotive vehicles, vehicle services, vehicle repair and vehicle diagnosis
- Improved workshop efficiency by streamlining processes and implementing lean manufacturing techniques.
- Optimized inventory management systems, ensuring accurate tracking of supplies and minimizing waste.
- Collaborated closely with sales and marketing teams to understand customer needs better.
- Maintained high safety standards, resulting in reduced workplace accidents and increased employee wellbeing.
- Enhanced customer satisfaction by consistently delivering quality workmanship and meeting deadlines.
- Self-reliant planning and organization of diagnosis and work steps in workshop procedure using the current workshop information and management systems
- Ensure given KPI are achieved (Productivity, Efficiency of mechanic).
- Managed and led a team of technicians for optimal productivity and job satisfaction.
- Developed hands-on training programs for new employees, increasing their onboarding effectiveness.
- Purchased and oversaw inventory of supplies, tools and equipment.
- Maintained workshop activities in line with budget requirements.
- Provided leadership, guidance and support to staff members.
Service Manager
PT. Speedline Auto (Chrysler Medan)
10.2008 - 05.2012
- Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Collaborated with sales teams to develop comprehensive service packages tailored to individual client needs.
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Implemented inventory management systems to reduce costs and increase efficiency in the service department.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Resolved customer complaints in professional and timely manner.
- Negotiated with vendors to secure best prices for parts and supplies.
- Developed and maintained positive relationships with customers to build rapport and trust.
Technical Advisor
PT. Garansindo Inter Global
01.2006 - 01.2008
- Analyze, and diagnose fault on customer vehicle complain and rectification.
- Streamlined troubleshooting process, ensuring faster resolution times and increased efficiency.
- Reduced downtime and improved productivity with proactive troubleshooting and timely resolution of technical issues.
- Reviewed technical guidelines to verify compliance with worksop information standards and best practices.
- Monitoring vehicle repair status in workshop
- Give recommendation to workshop manager in regard to recommended parts and tools which need to be available at the workshop
- Analyzing the workshop potential improvement in After-Sales area.
Diagnostic Technician
PT. Kobexindo
01.2005 - 01.2006
- Continuously updated knowledge on current testing methodologies by attending relevant training sessions and workshops.
- Implemented process improvements to reduce turnaround time for test results without compromising on quality or accuracy.
- Developed strong relationships with colleagues across departments, fostering a collaborative atmosphere conducive to high-quality patient care.
- Proactively identified areas for improvement in the diagnostic process, implementing changes as necessary to ensure optimal outcomes for patients.
- Provided comprehensive training to new technicians, enhancing overall team efficiency and effectiveness.
- Enhanced diagnostic accuracy by conducting thorough equipment maintenance and calibration.
- Ensured accurate test results by strictly adhering to quality control procedures and industry standards.
- Maintained a clean, safe, and organized work environment in compliance with safety regulations.
- Maintain all the tools and equipment in good working conditions.
- Utilized portable diagnostic assessment equipment.
Education
Diploma - Automotive Engineering
ATC Daimler Chrysler Distribution Indonesia
Jakarta 04.2001 -
Product & Service Training
Karcher Futuretech
Germany 04.2001 - 05.2016
McLaren Technical Introduction
McLaren Automotive
SingaporeAdvance Aston Martin Diagnostic System
Aston Martin Lagonda
Gaydon, United KingdomAston Martin Technical Induction Course
Aston Martin Lagonda
Gaydon, United KingdomAston Martin After Sales Induction Course
MAT
Bangkok, ThailandMcLaren Technical for Non-Technical
McLaren Automotive
SingaporeWarranty Management and Administration
Mclaren Automotive
SingaporeChrysler Pentastar Engine Training
Chrysler Manila
Manila, PhilippinesParts and Inventory System
Chrysler Jakarta
Jakarta, IndonesiaWorkshop Management
Hanindo Automotive
Sunter, JakartaMercedes-Benz Actros Technical Training
Daimler Chrysler Distribution Indonesia
Jakarta, IndonesiaMercedes-Benz Diagnostic Strategy and Electrical System
Daimler Chrysler Distribution Indonesia
Jakarta, IndonesiaSkills
Technical knowledge
undefinedPersonal Information
- Date of Birth: 02/04/85
- Gender: Male
Timeline
Regional Product Manager
PT. KARCHER
01.2016 - Current
After-Sales Manager
Aston Martin Jakarta
03.2015 - 01.2016
Workshop Manager
McLaren Jakarta
05.2012 - 03.2015
Service Manager
PT. Speedline Auto (Chrysler Medan)
10.2008 - 05.2012
Technical Advisor
PT. Garansindo Inter Global
01.2006 - 01.2008
Diagnostic Technician
PT. Kobexindo
01.2005 - 01.2006
Diploma - Automotive Engineering
ATC Daimler Chrysler Distribution Indonesia
04.2001 -
Product & Service Training
Karcher Futuretech
04.2001 - 05.2016
McLaren Technical Introduction
McLaren Automotive
Advance Aston Martin Diagnostic System
Aston Martin Lagonda
Aston Martin Technical Induction Course
Aston Martin Lagonda
Aston Martin After Sales Induction Course
MAT
McLaren Technical for Non-Technical
McLaren Automotive
Warranty Management and Administration
Mclaren Automotive
Chrysler Pentastar Engine Training
Chrysler Manila
Parts and Inventory System
Chrysler Jakarta
Workshop Management
Hanindo Automotive
Mercedes-Benz Actros Technical Training
Daimler Chrysler Distribution Indonesia
Mercedes-Benz Diagnostic Strategy and Electrical System
Daimler Chrysler Distribution Indonesia
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