Hi, I’m
Bunga Zulfia
Head Of Administration at Lahat State Comunity College
Medan
Summary
Motivated and influential individual with a talent for solving complex problems. Excels in team-oriented environments and is recognized for being hardworking, innovative, and service-focused.
Overview
19
years of professional experience
5
years of post-secondary education
4
Certifications
2
Languages
Work History
Telus Digital
Freelancer
09.2019 - Current
Job overview
- Enhanced client satisfaction by delivering high-quality work within deadlines.
- Adapted quickly to changing project requirements, demonstrating flexibility and adaptability under pressure.
- Managed multiple projects simultaneously while maintaining a high level of attention to detail and organization.
- Developed customized solutions to address unique client needs, resulting in repeat business and referrals.
Akademi Komunitas Lahat
Head Of Administration
12.2017 - 09.2019
Job overview
- Monitor inventory of office supplies and the purchasing of new material with attention to budgetary constraints
- Managed talent acquisition processes by establishing recruitment strategies designed to attract top-tier candidates.
- Coordinated with cross-functional teams to ensure timely completion of projects and initiatives.
- Fostered strong stakeholder relationships both internally and externally through clear communication and proactive engagement.
- Championed process improvement strategies that resulted in streamlined workflows and increased efficiency across departments.
- Oversaw facilities management efforts, ensuring a safe and comfortable work environment for employees.
Akademi Komunitas Lahat
Administrative Officer
03.2017 - 12.2017
Job overview
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
- Created, prepared, and delivered reports to various departments.
- Improved communication within the organization through regular updates on policies, procedures, and key events.
- Updated reports, managed accounts, and generated reports for company database.
- Contributed to successful projects by providing essential administrative support and resource management.
PT. Manulife Indonesia
Insurance Agent
10.2015 - 10.2017
Job overview
- Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation.
- Achieved top sales performance by consistently meeting and exceeding monthly quotas through effective territory management.
- Increased client satisfaction by providing personalized insurance consultations and recommendations.
- Built long-lasting relationships with clients through excellent communication and attentive service.
- Educated customers on policy features, benefits, and options, allowing them to make informed decisions about their coverage.
Pinguin Butik
Store Manager
05.2012 - 12.2016
Job overview
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
PT. INFOMEDIA NUSANTARA
Training Coordinator
08.2009 - 04.2012
Job overview
- Managed a team of trainers, ensuring consistent delivery of high-quality instruction and content across all departments.
- Evaluated the effectiveness of training programs through regular assessments and feedback, leading to continuous improvement.
- Collaborated with department managers to identify skill gaps and create targeted training plans.
- Analyzed and assessed training program for effectiveness, identified underperforming areas and planned corrective solutions.
- Designed engaging training sessions that incorporated real-world scenarios for better knowledge retention.
- Updated training records and curriculum materials database routinely, ensuring accuracy and availability of all required documentation.
- Coordinated cross-functional training events, fostering collaboration between departments and enhancing overall team dynamics.
PT. INFOMEDIA NUSANTARA
Quality Assurance Analyst
04.2007 - 04.2009
Job overview
- Mentored and coached team members on QA topics and strategies.
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
- Streamlined QA processes for increased efficiency and reduced time spent on redundant tasks.
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
- Acted as a liaison between the QA team and other departments such as Development, Customer Support, and Product Management, ensuring effective communication throughout all stages of the project lifecycle.
- Conducted training sessions for junior QA analysts, enhancing their skills and knowledge of industry best practices.
- Reported progress, test metrics and results to project stakeholders.
- Ensured customer satisfaction by verifying that products met specifications and functioned as intended before release.
PT. INFOMEDIA NUSANTARA
Call Center Team Leader
01.2007 - 04.2007
Job overview
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Ensure training and development plans are maintained for all team members
PT. INFOMEDIA NUSANTARA
Call Center Operator
03.2006 - 01.2007
Job overview
- Recommended products to customers, thoroughly explaining details.
- Contributed to streamlined workflows by completing assigned administrative tasks in an organized and timely manner.
- Responded to customer requests for products, services, and company information.
- Assisted customers by answering questions and responding to inquiries.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Supported cross-functional departments by accurately routing calls as needed, promoting an efficient workflow throughout the organization.
- Enhanced customer satisfaction by efficiently handling high call volumes and promptly addressing inquiries.
Education
Universitas Padjadjaran
Bachelor's degree from Industrial Chemistry
01.2003 - 01.2005
Universitas Sumatera Utara
Associate's degree from Industrial Chemistry
01.2000 - 01.2003
Skills
Public Speaking
Training & Development
Office Administration
Certification
ISO 9001 Lead Auditor - Quality Certification
Timeline
Freelancer
Telus Digital
09.2019 - Current
Head Of Administration
Akademi Komunitas Lahat
12.2017 - 09.2019
Administrative Officer
Akademi Komunitas Lahat
03.2017 - 12.2017
Insurance Agent
PT. Manulife Indonesia
10.2015 - 10.2017
Store Manager
Pinguin Butik
05.2012 - 12.2016
Training Coordinator
PT. INFOMEDIA NUSANTARA
08.2009 - 04.2012
Quality Assurance Analyst
PT. INFOMEDIA NUSANTARA
04.2007 - 04.2009
Call Center Team Leader
PT. INFOMEDIA NUSANTARA
01.2007 - 04.2007
Call Center Operator
PT. INFOMEDIA NUSANTARA
03.2006 - 01.2007
Universitas Padjadjaran
Bachelor's degree from Industrial Chemistry
01.2003 - 01.2005
Universitas Sumatera Utara
Associate's degree from Industrial Chemistry
01.2000 - 01.2003