Burhanudin
Sr. Relationship Manager
Kota Harapan Indah,Bekasi
Summary
Business banking professional with proven history of managing client portfolios and delivering customized financial solutions. Highly reliable, adaptable to changing market conditions, and committed to achieving exceptional results through teamwork. Proficient in risk assessment and strategic planning, valued for strong analytical and communication skills.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Senior Relationship Manager
PT. MNC Bank Tbk
01.2025 - Current
- Built trust with clients by maintaining confidentiality and handling sensitive information professionally at all times.
- Worked with branch partners to maximize sales efforts to business customers and cross-sell other products and services.
- Collaborated with internal teams to deliver comprehensive wealth management services, maximizing client satisfaction and loyalty.
- Managed a diverse portfolio of high-net-worth clients, ensuring satisfaction and retention through personalized attention and strategic planning.
- Developed customized financial strategies for clients by thoroughly analyzing their current situations, goals, and risk tolerance levels.
- Streamlined processes for increased efficiency within the team, resulting in improved response times to client inquiries and requests.
- Consistently exceeded revenue targets through proactive account management and cross-selling of bank products and services.
- Gave exciting presentations to prospects and leads in effort to build business opportunities.
- Maintained up-to-date knowledge of industry trends, regulatory changes, and competitor offerings to provide informed advice to clients.
- Provided timely updates on significant market events or economic news that could impact clients'' portfolios or financial strategies.
- Developed new banking relationships with business prospects.
- Requested customer feedback to drive client satisfaction and retention while quickly remedying issues.
- Researched current trends to identify prospective customers and determine specific needs.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Established strong referral networks with internal partners such as commercial banking, private banking, and wealth management teams to identify potential new clients.
Mass & Auto Loan Manager
PT. Bank Maybank Indonesia Tbk
01.2018 - 01.2025
- Fostering and establishing good cooperative relationships with clients.
- Analyzing based on the precautionary principle, evaluating and providing recommendations on client proposals that will cooperate with the company.
- Monitor, evaluate accounts as partners, Maintain quality & quantity of product portfolio.
- Coordinate with other work units related to business, risk & operations.
- Deciding on credit in accordance with the limits of authority.
- Develop business-related cooperation opportunities, responsible for increasing the portfolio.
- Provide input for business development strategies & Provide solutions to problems that arise or problems that occur in connection with business work both internally within the bank and with financing companies.
- Make system development requests related to business changes/adjustments.
- Manage the team and help the team develop skills.
Relationship Commercial Linkage Manager
PT. Bank CIMB Niaga Tbk
01.2016 - 01.2018
- To manage and enhance the existing commercial portfolio and solicit acceptable new relationships in order to meet the preset financial non-financial objectives.
- Establish new borrowing relationships for Business Banking (Commercial Linkage), preparing the required credit and financial analysis as per the bank policies and procedures to enhance the bank's market share.
- Spread and analyse financial statements, preparation of credit application, documentation & post-sanction monitoring through periodic account review/renewal.
- Manage the existing loan portfolio to ensure establishment of appropriate account plans. recommend credit facilities in line with Bank credit policy to maximize earnings while containing risks to an acceptable levels.
- Develop and maintain strong working relations with all existing clients at key levels to optimize the utilization of approved facilities.
- Implement and maintain complete control aspects i.e. financial analysis of statements of accounts, documentation, periodical client visits call reports.
SME & Micro Sales Development
PT. Bank Muamalat Indonesia Tbk
01.2013 - 01.2016
- Development, implementation and management of the Sales Strategies, Policies, Procedures and Guidelines.
- Development and management of a Cross Selling Mechanism between the different Traditional Banking Channels.
- Attainment of sales and financial targets regarding Banking Channels.
- Serve as Strategic Relationship Manager between the Branch Sales Structures and the Support Departments.
- Development and management of effective Banking Channels Sales structures in the Branches.
- Banking Channels related market research and planning, customer service and administration as well as Cross Selling.
- Banking Channels product life cycle management.
- To act as ambassador for the bank and to represent the bank at a high level.
- To serve on the Product Channel Development Team.
Officer Development Program
PT. Bank BTPN Tbk
01.2010 - 01.2013
- Maintain good relationships with clients so that the business can maximize the value of those relationships.
- Identify key contacts at potential client companies to establish and foster a relationship.
- Participate in one-on-one meetings with clients to explain services in an effort to guide their choices.
- Understand the problems and challenges of clients and identify ways the business could better address those needs.
- Grow the business by identifying new sales and business development opportunities.
- Seek opportunities to cross-sell or upsell to existing clients.
- Monitor and assess activities of our competitors to proactively satisfy and retain our clients.
Branch Operation Officer
PT. Adira Finance Tbk
01.2010 - 12.2010
- Ensure that all workings are manufactured in a correct, cost effective and timely manner in alignment with specifications and quality requirements.
- Chalking out or improve operational systems, processes and best practices that guarantee organizational well-being.
- Purchase materials, plan inventory and ensure warehouse efficiency.
- Contribute towards the achievement of company's strategic and operational objectives.
Education
Elementary School -
Tegalkarang II
Cirebon01-2000
English Course -
English LIA Course
Purwokerto01-2015
Bachelor's Degree - Economic Development
University of Jenderal Sudirman
Purwokerto01-2010
Senior High School - undefined
Senior High School-01
Palimanan, Cirebon01-2006
Junior High School - undefined
Junior High School-03
Palimanan, Cirebon01-2003
Skills
Commercial Banking
SME Banking
Corporate Banking
Sharia Banking
Sales management
Portfolio management
Customer engagement
Business development
Certification
Certified [Manajemen Resiko], [Badan Sertifikasi Nasional] - [BSMR Level 1 (setara dengan Kualifikasi 4)]
Timeline
Senior Relationship Manager
PT. MNC Bank Tbk
01.2025 - Current
Mass & Auto Loan Manager
PT. Bank Maybank Indonesia Tbk
01.2018 - 01.2025
Relationship Commercial Linkage Manager
PT. Bank CIMB Niaga Tbk
01.2016 - 01.2018
SME & Micro Sales Development
PT. Bank Muamalat Indonesia Tbk
01.2013 - 01.2016
Officer Development Program
PT. Bank BTPN Tbk
01.2010 - 01.2013
Branch Operation Officer
PT. Adira Finance Tbk
01.2010 - 12.2010
Bachelor's Degree - Economic Development
University of Jenderal Sudirman
Senior High School - undefined
Senior High School-01
Junior High School - undefined
Junior High School-03
Elementary School -
Tegalkarang II
English Course -
English LIA Course
Organization Activities
- Cadre Coaching Team, Student Association Department - FE (UNSOED), 2007
- Secretary, Student Legislative Council - FE (UNSOED), 2008
- Chairman, Student Association Department - FE (UNSOED), 2009
- Head of Socio-Economic Affairs, IESP Student Association (IMEPI) - National, 2009
- Secretary General, Purwokerto Automotive Association, 2010
- Head of Socio-Economic Affairs, Indonesian Banker Club (IBC), 2016
Personal Information
- Date of Birth: 1987-08-05
- Marital Status: Married
Training
- Corporate/Financial institution financing, PT. MNC Bank
- Auto Loan Banking, PT. Bank Maybank
- Palm Oil Financing, PT. CIMB Niaga Bank
- Commercial Financial Analysis, PT. CIMB Niaga Bank
- SME & Micro Banking (Strategy, Planning, Managing), PT. CIMB Niaga Bank
- How to Manage a Healthy Portfolio to Achieve Targets, PT. Bank Muamalat
- Sharia Banking, PT Bank Muamalat
- BSMR Level 1, PT. Bank BTPN
- Sales Force Framework, PT. Bank BTPN
- Leadership Sales, PT. Bank BTPN
- Officer Development Program Batch 21, PT. Bank BTPN